SunstatehempReviews of sunstatehemp.com

Response from SunstatehempFeb 13, 2024

Dear Timothy, Thank you for sharing your feedback with us. We apologize for the delay you experienced in receiving your order. It appears that your order was placed during a transitional period between our locations, which may have contributed to the delay. We do see the product was delivered to you. To address this issue and ensure a smoother experience for any future orders, we have made a note on your account. If you encounter any further issues or have any concerns, please don't hesitate to call in, and one of our representatives will be happy to assist you. Once again, we apologize for any inconvenience this delay may have caused you. Your satisfaction is our top priority, and we appreciate your understanding and patience. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Sun State Hemp

Response from SunstatehempJan 10, 2024

Hi, All subscriptions can be canceled by the customer once they log into their account. As we told you in the email that we received after the fact, we never received any emails previously and we are sorry you feel this way as we try our best to assist all of our customers accordingly. On the 26th when you sent us an email, we canceled your subscription. Please note that we checked all of our emails and didn't receive anything previously, if we did we would've apologized and provided you with a discount or anything to make the situation better. All we want is to make our customers satisfied and we take pride in it.

Response from SunstatehempNov 6, 2023

Hello Raymond, We are so sorry but we did not receive any email regarding to this matter, we went through all of our emails using your email address on file. In regards to this issue, we are completely sorry and these things can happen during transit because of poor handling during shipping. We can guarantee and reassure you that any item that leaves our facility is checked and sealed before shipment. Please send us an image to our customer support email address so we can further assist you.

Response from SunstatehempAug 8, 2023

Hi, We are so sorry you feel this way as we take pride into taking care of our customers and providing them with the best assistance. We did provide you with a solution regarding the item that arrived melted. As the product is just cream it will form. We have a message regarding to any melted item on your email confirmation. Please if you have any questions, let us know.

Response from SunstatehempAug 8, 2023

Hello, We are sorry to hear that you had some issues with our website. The only way that will happen is if the item is out of stock and the items that are unavailable always mark "out of stock" so we are not sure what happened. Our IT department did go over the website to make sure everything is good. Please always give us a call if there is any issue while you're placing an order. Thank you and we appreciate your business with us.