SunstatehempReviews of sunstatehemp.com

Response from SunstatehempMay 31, 2024

Hi Scott, Thank you for sharing your experience with us regarding the CBD roll-on muscle and joint product. We apologize that it didn't meet your expectations. We understand the importance of finding the right product for your needs, and we'd like to help you explore other options that may better suit you. Our customer service representatives are available to assist you further if you're interested in exploring alternatives. Please feel free to reach out to us, and we'll be more than happy to assist you. Thank you again for your feedback and for choosing Sun State Hemp. 954-533-0013 Best Regards, Sun State Hemp Customer Support

Response from SunstatehempMay 23, 2024

Hi Zerline, Thank you for your review. We noticed that you tried our Ultra Infused Gummies, which are our most potent option available. We apologize for the experience you had, as we understand that everyone's body reacts differently to these products. We would recommend starting with a lower dose if you have never tried our gummies before. Perhaps consider trying our Delta 8 or CBD gummies, which may be more suitable for your tolerance level. If you have any further questions or concerns, please feel free to reach out to us. We appreciate your feedback and hope to provide you with a better experience in the future. Best regards, Customer Support

Response from SunstatehempMay 23, 2024

Hi Bret, Thank you for your review. We're sorry to hear about the delay you experienced with your order. Upon reviewing the order number you provided, we can confirm that your order was placed on May 7, 2024, and it was shipped out on May 8, 2024. Once the package leaves our warehouse, we rely on the efficiency of the mail carrier to ensure timely delivery. We share your frustration and sincerely apologize for any inconvenience caused. We understand the importance of receiving orders promptly and will continue to work with our shipping partners to improve service reliability. If you have any further questions or concerns, please don't hesitate to reach out to us. 954-533-3313. We appreciate your understanding. Best regards, Customer Support

Response from SunstatehempMay 23, 2024

Hi Jon, Thank you for your review. We're truly sorry to hear about the delay you experienced with your order. We apologize for any inconvenience caused. Rest assured, we processed and shipped your item within 24-48 hours of receiving your order. However, since your order was placed over the weekend, it was processed on Monday and shipped out on the same day. Once your order leaves our warehouse and is in the hands of the postal mail service, we rely on their delivery timelines. Unfortunately, unforeseen circumstances during transit can lead to delays beyond our control. We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please feel free to reach out to us. Thank you for your understanding. Best regards, Customer Support

Response from SunstatehempMay 8, 2024

Thank you, Ellen, for taking the time to leave a review. We appreciate your feedback. As discussed during our email exchange on Monday, April 8th at noon, we filed a claim with USPS after receiving the picture of the damaged items from you. Your satisfaction is important to us, and we're here to assist you with any further questions or concerns you may have.

Response from SunstatehempMar 22, 2024

Hello Maxwell, Thank you for reaching out to Sun State Hemp. We acknowledge that your recent experience with smoking THC may not have been satisfactory. We understand that everyone's response to THC can vary, and we apologize for any inconvenience or discomfort you may have experienced. If you would like to explore alternative options, we have other products available, such as Delta 8 or Delta 9 gummies and tinctures. These options offer a different form of consumption that may better suit your preferences. Please feel free to browse our selection or reach out to us for further assistance. We're here to help you find the product that best meets your needs. Thank you for considering Sun State Hemp. Best regards, Sun State Hemp Customer Support