Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I have been a Sunpower lease customer since 2015. In Jan 2023, my inverter went bad. I have had multiple visits from their contractors. The inverter is bad and Sunpower has been stalling for over a year in replacing it. They have required me to continue paying my lease and paying a full electric bill the entire time. I have spoken with them numerous times, sent emails and nothing. I still have solar that does not work due to a broken inverter. Sunpower claims that my inverter is on back order, but that seems to be the case since September 2023. Six months later still no inverter. I have spoken to representatives overseas, in the US, the escalations team. I have also emailed the executives team, and still no response from them. This has caused extreme financial and emotional damage to me for the last 14 months. I am asking Sunpower for the following: 1 – Release me from my lease without penalty and remove your equipment from my property 2 – Install a new system since you are unable to replace my inverter. With this, I do not want to sign a new 20 year lease with your company. I want to continue with my current payments and term.

way over priced, their charges were over 40k for 7 kwh system, compared to others like tesla <19k, its like they are selling $10k equipment for $40k. beware guys

We have a system we leased from SunPower in 2012. We've never missed a payment and it has worked well. In Jan. 2024, our roof was damaged by a severe windstorm. SunPower is responsible for temporarily removing the system (at our cost) so that the roof can be replaced. I contacted them 7 weeks ago and they have not made any progress in locating an authorized dealer to do the work. I located a local solar company who would do it with permission from SunPower but they weren't interested. I offered to buy out the lease and they haven't responded. I am at risk of water damage to my house because SunPower support is non-existent. They'll respond promptly to emails but make no progress in resolving issues. In addition, they defaulted on a $300M loan last year and may have to declare bankruptcy or reorganize. DO NOT DO BUSINESS WITH SUNPOWER, YOU WILL REGRET IT!!

Updated review - Sunpower responded thanks to the influence and reach of TrustPilot. Sadly, they have not sent the promised incentive, nor responded to my request for updated information. I am using their provided link. Synopsis - their panels work well - they do not honor their incentive promises. Original Review of Sunpower incentive - I am hoping SunPower will reach out to rectify the incentive program offer I was given....I am hoping SunPower will reach out to me directly as they have my contact information. Waiting and hoping to update if/when this gets resolved. Like anything - you have to pay attention to the work - Pros: The panels appear to be working well The app is wonderful, easy to understand If you get a good installer you will feel very confident that aesthetics as well as optimal panel and conduit placement. Cons: SunPower did not honor my incentive offer despite many contacts with customer service. SunPower sent the wrong paperwork so my system took an extra month before I could use solar energy I had to make several calls to SunPower to remind them to schedule the City Inspector. SunPower panel installers were thoughtful and cleaned up after themselves BUT they drilled holes through my shingles [on my 50 year roof] and they made no effort to match the patch material to my roof. [Their other installer who looked after the conduits was particularly careful to match the conduit paint with my roof color and explained the rationale for everything he was doing. Details re: above I contracted with SunPower because they offered a $750 incentive. I was sent back and forth between the authorized dealer who signed me up [he was knowledgeable and answered my technical questions promptly] and SunPower. The Company follow up never materialized though i invested a lot of time trying to 1]understand if i missed a step in applying for the incentive 2] waiting for a response. I was unhappy to learn customer service had no records of my calls and despite being promised answers, none have come. So, if the incentive program is important, you should know that they do not honor it. Their customer service people do not have the authority to act nor elevate your complaint to someone who will fix it. Very disappointing. That said, I have no complaints about the product. Some of their installers are top notch which was very impressive. Mine, was very professional and attentive to aesthetics and explained why he was placing panels and connections in particular places. He was careful to match the paint to my roof shingles. Unfortunately, SunPower sent the wrong paperwork so the City could not sign off on the work. It took about another month before my system could be activated. And there were extra holes drilled in the wrong places. They claim these holes will not leak. On the plus side, the app is terrific and informative. The panels seems to be working well.

UPDATE- 2 mo. Ago Sunpower replied that they would assist with resolution. My electric bill is now 2200.00. No on has contacted me once. Stay away from Sunpower! ORIGINAL POST: First I was told our lease would be 280 per month and it is actually 320.00. We were told that we were getting a system that would produce enough energy to cover our history of usage. The panels are only producing 1/2 of what we use at best. We produced sufficient power for only ONE Month out of the past TWELVE. The last electric bill WITH the solar panels was 940.00! I opened a service request because something has to be wrong but they sent me a form letter saying everything is functioning properly and I m “probably” using more energy. The salesperson claimed that after the first year they would make adjustments to the system if it wasn’t producing enough. (I.e. adding more panels etc) but now they clearly have a “so what” attitude. Also the salesperson said that I would be getting a battery backup for power outages and nights but that was false as well. Oh did I mention that they put a 25 year lien on my house. I’m trapped in this endless deal and unable to arrange for the PSEG budget plan because I’m a solar customer. The perfect fraud trap!!!!! Also its 3/4/24 and I've received no contact from the "apologetic" SunPower response below.

I've had 2 solar systems one SunPower and one other of similar slightly smaller size. My SunPower system was great for the first couple years and so was the service from my installer. Now I am having problems with my system and it is producing less than 50 percent of what it was and less than my other system which is only 60 percent as large. Also, there is a flashing red LED on the system indicating a failure of some type. When I purchased the system, it said I have and all inclusive 25 year end to end warranty. When I contacted them I was told that I had to provide a credit card such that they could charge me to come out and troubleshoot the problem. l contacted my installer and they told me they were cut off by SunPower from being able to do anything. In the past, I provided recommendations to others to go with Sunpower. I am so sorry that I exposed them to this Company. It looks like I will need to consider some type of litigation of this issue.

I used A** F****** as our consultant and G***** P**** at Sunpower Direct. Our experience is awful. It takes weeks if not months for either to respond. Our system was installed on 10/27/2023. We were promised two months of Solar generation without a payment. Instead we began paying for the system before it was activated. The system was activated in January and has never worked properly.It produces half of what it should and shows on the app that the system is not functioning properly. The equipment is theoretically the best and the warranties appear excellent but they are bogged down by unmanageable bureaucracy. You pay a premium price you expect premium service. Please people go with local vendors.

We were told that after our solar panels were installed, our electric bill would go down to around $30 per month. With the $277 per month lease payments, we'd save around $150 per month on average. However, our monthly electric bills have been around $200 per month and this month, it was $491.45. Also, our app stopped communicating with the system, so we can't tell if the system is working and we couldn't get an appointment for service until 2 months later. We are still waiting. We are extremely unhappy. Everything we were told when we leased the panels turned out to be false.