Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I am glad I came to this site because at first I thought I was the only one experiencing issues with this company. I had my solar system installed over a year ago and instead of saving money I have ended paying more to my electric company than I did before the installation. The panels have been producing little energy even on very sunny days and I can’t seem to get a technician out here to look at the problem. When I call Sunpower I am told it’s a problem else where and that I should contact my electric company. During the winter months my electric bill is almost $500 per month keeping in mind that my heating system is gas. The summer months are almost equal in comparison. Today for instance it a bright and sunny day and the panels are only producing .1 percent of my energy when I first checked and five minutes later it’s producing 3.8 percent. This system seems to be flawed and my attempt to get a tech to look at the panels have been futile because all I keep hearing from their end is that the panels are working.

All of these solar companies are a scam........they give you their sales pitch......a lot of their customers buy the system upfront......when you take that price and spread the cost out over 30 years, then you take in consideration the months during winter that you are drawing energy from the grid you are paying more for your electricity than unfortunately the electric company. Take some time to do the cost......it's a scam. There is no sales order number. No sale was made due to the above statement of conversation.

DO NOT THINK ABOUT CALLING AND SIGNING WITH THIS COMPANY STAY AWAY!! Our first project coordinator was amazing she would non stop contact me and let me know what was happening. One day I get a email that TRENT will be taking over and that’s when the nightmare started.. it’s going to be a year that we have the system on our roof and it hasn’t been turned on!! One day I lost my cool and wrote a beautiful email to Trent to let me know what was happening because my power company had sent me multiple emails wanting proof and I didn’t know what was going on so ofcourse Trent didn’t even bother to answer until 3days after the email was expired. Every time I ask him what is happening his answer: let me contact the team and that’s it goes on for weeks with nothing until I have to email him again asking to call me asap! He’s only called me once to let me know sorry your system is oversized we have to downsize. As always it’s the same excuse and no moving forward. today my husband called him and finally he picked up his line because he didn’t have my husbands number saved. So ofcourse first thing we did was ask for a supervisor or manager and first thing he did give me a second and hung up the phone. Called back he started making excuses oh my manager this that until he gave me a fake email to his manager and few mins later he calls my number letting me know oh this line is recorded this is my managers correct email and he will contact you today until end of the day and it’s already 9pm I’m still waiting for his managers call or email.  If you have another local solar company please run or if you’ve signed with Sunpower and have Trent as your project manager RUN!!

One inverter stopped working resulting in 30 panels going down. I "chatted" with someone who sent me directions to reboot the inverter but you need to be an electrician. Best appointment available is 7 weeks out

Update: It is now June 20, 2024 and I still have no battery back up!! I have had several visits from various technicians and an and a supposed escalation specialist. None of the techs could fix the problem despite supposedly having the “right parts” with them. No continuity of communication with Sunpower once the installation is done. If you are looking for a system that is maintained properly, look elsewhere. Original: I purchased a SunPower system (panels & 2 SunVault batteries) in late September 2023. Since Nov. 6, 2023, the two batteries we purchased are basically doorstops due to (apparently) several malfunctioning parts (microinverter(s) and a relay). I have called the 1-800-SunPower number numerous times over the past several months and have gotten no useful information from them except for a case number, #03621287. The consistant answer is that the parts are "on order." The SunVault (battery) line is worse than useless as no one ever answers it. Have contacted my "project manager" several times (email only - never answers his phone). He has only told me to call the 1-800-number. I am very discouraged, especially when I read that Sunpower is currently being sued by shareholders for not properly disclosing inventory levels. A previous lawsuit for selling systems with defective inverters (settled 2022) has caused me great alarm due to the similarity of the case to my situation. SunPower, please help me!!!!

It’s been absurd that my project has been delayed many times, and nobody is even on top of my project. My project started in October 2023, and yet today is March 26th, I’ve been waiting for more than half a year, it still hasn’t been accomplished yet. What’s worst, we failed the building department Inspection. The Sunpower guy didn’t even try to fix it and left in the middle of the process, and it’s been seven days I’ve never heard back from them again . It’s been a very stressful process. I have to try to contact them a few times a week just so I can get a hold of someone on top of my project, otherwise it’s being ignored. I’m investing $50,000 cash in the solar panel project, expecting it to be reliable and giving me a long-term benefit. Now I’m not sure with this type of irresponsible service, how much I can expect in the future. I suggest people to look elsewhere, I do not recommend Sunpower. Received a response from Sunpower today on 3/27/2024 the review. Looking forward to their action on fixing the problem and when they will complete the project. I won't delete the review until things are done correctlly.

RUN... customer service will never allow you to speak with a manager or a supervisor. Have been having issues with our solar panels generating power since 2/24/23. Finally fixed 1/2024 but not before having to pay Edison $2,537 right before Christmas 2023. Once it was fixed, they ran a performance guarantee test and they only refunded us $432, really! Now 3/21/2024 as of 2/3/2024 again we are not generating power... really again! Currently fighting the refund and now have a new open case for not generating since last month. In contact with Nilasco Caguimbal | Escalation Specialist but he usually only response once a month if I'm lucky. DON'T RECOMMEND THIS COMPANY AT ALLLLLLLLLLLL!!!

This company is a FRAUD! I purchased this system in March 2022 and since before install IT has been a nightmare! The system never worked for about a year now. I contact Customer service 3 times a day and everyone says something different. Technician came twice, they seat in the backyard for half a day, the leave the system working and the following day it does not work. same nightmare ... They are stealing my money. Now I am paying more to electricity provider and I have a monthly payment for 25 years with the bank. They are doing fraudulent practices I am very tired of them.