Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Sunpower useage requires internet connection which is pointless when the power is out. Anytime there is a power or internet outage the system goes down- kind of counter productive. Call for assistance and the person has so much background noise dogs kids etc you cant hear anything

Update: I provided my contact details via Trustpilot to SunPower as requested and have heard...nothing. The offer in the follow up from the companyv was not fulfilled - company has my email address but refuses to use it. I filled out SunPower's online form requesting information. Since then, after providing answers to questions via e-mail, I have received multiple phone calls (per day) from SunPower outbound sales staff who claim that they have no record of previous contact with me and attempt to convince me to go through their script of already answered questions, going as far to accuse me of being confused regarding which company I "think" I've previously spoken to (the phone records I have show that this is not the case). The lack of respect for a potential customer's time is quite concerning to say the least.

Update 5/21/2024 - Still getting nowhere with Sunpower. Communications has been the typical canned messages stating they are awaiting a technician to perform a site visit. I have spoken to two local SOLAR providers and neither one will touch the system due to Sunpower's service policy and reputation. I have had an inverter failure since early March 2024 and after reporting it to SunPower and getting the run around regarding having it replaced under warranty, they provided me with a service date of today, May 7th. During this time there has been no communications from SunPower. I confirmed the service date at the end of April and was told to expect someone between 8 and 9 AM. Not getting a positive feeling, I call early this morning and was told that my service is now scheduled for early July. No advance emails, phone call or any other notifications. Speaking to their representatives is useless, they just tell you a scripted response and getting to any level of management is impossible. If I knew now about how bad their warranty support is, I would never have chosen them as my SOLAR installer. Buyer be ware, SunPower service is terrible and full of excuses and poor communications.

Around six months ago, my system was installed and I made a full cash payment to settle my account. However they are refusing to pay me back the $1000 refundable deposit, and they have no reason not to do so.

was checking my production from prior years discovered production went down 5000 kwatts from 2017 t0 2018 in fact Nov and Dec of 2018 no production just learned today problem 2 of 5 modules were not working waiting for dealer in Phoenix area to return call for service call to hopefully fix problem, on my nickel, where was there customer support aren't they suppose to watch for things like to this and notify you I did buy out my lease in Oct 2019 but had started before then GREAT CUSTOMER SUPPPORT

UPDATE (5/16/2024): SunPower contacted me 2 additional via email times since their "escalation". Each time, the answer was "we are still waiting to hear back from the warehouse". The same excuse for the last 7 months now. Seriously, you'd serve consumers better with the truth and just say "we are not going to fix the crappy inverter we installed for you" because you are laying off workers, shifting your residential services to probably another crappy provider, and dealing with a class action lawsuit. Thus, this way consumers can at least go a different route. Shame on you SunPower. UPDATE (4/30/2024): SunPower replied that they would escalate, but that’s been promised over the phone multiple times already. Canned review responses to show others that they are receptive to customers is more of a ploy. If they truly cared then they would actually resolve the issue immediately. If and when they do that, my review will reflect that. Original Review: My inverter broke over 6 months ago. The service person who originally came out explained the model I had was problematic with many inverter fails with other customers. He couldn't do anything and originally said it would probably take a month or so for a new inverter to get ordered and shipped. I was patient for many months, but after many phone calls and emails, all SunPower can tell me is that they are still waiting for the manufacturer and cannot give me any concrete details of when. The exact same thing every time I have called and the same thing they state when they email. It boggles my mind that SunPower has absolutely no visibility into their supply chain. Supply chain management/software has been around for decades at this point. Everytime I called customer service and asked to speak to a superviser, I was told it would not do anything, etc. I don't even know if my issue has been escalated properly, other than the word of the rep. And, in the mean-time, I have lost hundreds of dollars due to an inoperable solar system. It may even be thouands depending on how much longer SunPower takes. Had I known all this would happen, I would have gone to another service provider for a new inverter in the first place.

Updated after 2 weeks ------------------ I haven't heard any new updates from them even though they told me they would contact me within 24 hours. --------------------------------------------------------- I purchased their system two years ago, and it has been reliable for the most part. However, my experience with their customer service has been abysmal. Without any explanation, they've rescheduled appointments three times already. Now, I'm told I have to wait another three months for someone to finally come. It feels like they might be a one-person team. Needless to say, I'll be cautious about choosing them again. I've heard similar complaints about other big companies like Tesla. Once they install your system, it seems like support becomes nonexistent. That's why I'm inclined to explore smaller companies that prioritize responsiveness to their customers.

Since early 2023, my solar panels have been generating zero or very little solar power. There have been multiple issues, some have been corrected. The one still not corrected is that one of the two invertors has not been working since at least since summer of 2023. I have been waiting over 5 months for the non-working invertor to be replaced. One would think a company like SunPower would have spare parts on hand. I was told they are still installing new systems, so invertors must exist!! Update - There have been 3 case numbers since April 2023 - #C03267717, #03376082, and #03690871. Also, per SunPower on 4/19/2023, SunPower was not communicating with the solar equipment for over 2 years so was not monitoring the performance of the system. I was not aware of this until the system was not working.