Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

The company offers excellent system for a very affordable price. However their customer support is horrific. I have a non-working panel and I’ve been fighting for month to get it replaced. It took them a month to send in a technician then two months after that it turned out that the data he has submitted was lost. They have sent a technician again and now it has been a month since and I haven’t heard from them!

Stay away. Total scam. They quoted a contract that was going to cost more than electric and wanted a 25 year contract. The sales person got angry and stormed out when I wouldn't signed. He never even followed up. Obviously he knew it was a bad deal and I ended up getting a 3 year contract with another company with more KW for less. SunPower is a SCAM stealing from people and making many false claims that are not in the contract and ended up not being true when I researched. The rate on the SunPower contract was .19 per KW vs my Duke Power bill only at .15 per KW. With an increase per contract of 2.9% per year with a 25 year commitment.

Sunpower has the worst customer service, and they do not return phone calls. These panels have began causing damage to my parent's roof and they stated they would come out to look at the damage and no one ever showed up, but yet they stated someone came out. When I explained no one came out, he kept saying they came out. I explained they could not get on the roof without coming into our home. Which is a lie. I would not recommend this company to anyone. They are the worst!

My solar system was installed by SunPower in October 2021. I have the micro inverter system on the 12 panels so if some panels went down, the rest panels are still working. At beginning of June 2024, I noticed my solar system generated less power almost 40% less so I checked the app and found a message said “One or more devices are not working properly” I contacted SunPower support. They tried to diagnose remotely. One support told me 2 panels are not working. They said they will send a repair team to come but the schedule was full and I have to wait for a month. I was patient. On the day came, Sunpower sent a guy to replace a monitoring box which the old one was doing fine. Except the new box you no longer receive any error devices messages on the app if any panels went bad. They didn’t go on the roof and replace the bad panels. The technician confirmed that he found 2 panels are not working but he couldn’t fix it. He was told to come and replace the monitoring system only. Sunpower is being tricky here. They don’t want to replace my panels which are under warranty. They just take away the monitor system that detects and shows the device error to customers. They think the problem will go away. This is a terrible practice. My system is not generating at full capacity and they don’t care to replace the panels. As of 07/16/24 I still could not get an appointment with Sunpower Support. I received a text to schedule an appointment online but kept getting an error. As of 07/29/24 Sunpower still didn’t not respond. They said someone will contact to setup an appointment.

I have a 12 kW system that I lease from SunPower. It's a 20 year lease that was installed in 2016 by original owner. I assumed the lease when I purchased the property in early 2023. An inverter has been malfunctioning since May 10, 2024. I called the dealer/installer and they sent a tech out to diagnosed. It was determined that it needs a new inverter so dealer put in a work order for SunPower to approve. Took SunPower weeks to approval on June 17, 2024. It's now July 1, 2024, I just called SunPower customer service again and they don't have an ETA for when the equipment will arrive and no ETA for repairs to be scheduled to complete the work. Meanwhile, I'm stuck making my monthly lease payments every month to SunPower for a system that isn't working properly. This isn't right! RMA-00231279 and Case #03864878.

Despite being assured when we purchased the system that it would be installed within 60 days, it took Sun Power LLC a year to install a solar system with battery back up. The system functioned for approximately five months. We reported the outage on April 30, 2024 as of June 26 and one failed repair attempt the system is still not fully functional. Despite repeated request, Sun Power has been unwilling or unable to provide a time estimate for when repairs will in fact be completed. Update as of July 10, 2024, still no progress or useful communication from Sun Power. When I called the customer service representatives, I am assured that “Charles“ the supervisor will be back to me within the hour. This is the fourth time they have promised me that, and in the three months that I’ve been dealing with this problem he has never called me. He has sent a couple of texts, although none of them within the last three weeks. Sun Power is making no reasonable effort to honor their warranty obligations and not even communicating with me about them.

SunPower is the worst company we have ever dealt with. Our inverter for our solar panels has gone out 3 times since 2021. The most recent outage happened May 16, 2024. This was only 5 months after the inverter was just replaced. Each time it has gone out it takes many months to get a replacement inverter even though it is clearly still under warranty. They have no customer service managers that are available to help and they just keep giving us the run around. They refuse to even speak with you over the phone and just continue to send these fake canned emails full of lies. They expect you to continue to make your lease payments even though the system is not working, and they have refused to send us the performance reports and compensate us for all of the lost power when our system has been out for months on end in the past. It has now been almost 5 weeks since our most recent outage and I am beginning to believe that it will never get repaired. We even contacted the manufacturer to find out why they won't ship a new inverter since it is still under warranty, and they told us that SunPower is on credit hold with them so they will not honor any of their orders. Do yourself a solid and if you are planning to get solar, stay as far away as you can from SunPower. They are a terrible company in all regards. They need to be completely shut down.

stay away from Sunpower . you will not see any power . it looks like the company is going down, they just laid off over 1000 workers . I signed a contract last year the installation was on march 18-2024 . till today the system is not turned on . customer service dont help beside answering the phone , they can't solve any problems. I wrote a bed reviews few weeks ago and Sunpower reply was that they are going to escalate my case . and nothing was done. I'm now 3.1/2 months after installation and inspection and the system is not on . at this point I request to cancel my contract So I can have another company to do the installation. Sunpower refused to cancel my contract . I just retained an attorney to file a lawsuit. Im a builder and I used another company (SunRun) and the system was active 2 weeks after inspection STAY AWAY FROM SUNPOWER