Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I have had my SunPower solar panels for several years now and they have worked well. I am on the lease program so they are supposed to maintain them. I clean them myself a few times a year. A few months ago they stopped working. Zero percent performance. No energy at all. I put in a work order and after several weeks was told that it was put out to a local electric vendor to get it fixed. That was over a month ago and I've never been contacted by anyone. I've been without solar for about 3 months now, during summer peak production time, with no service and no one to talk to. If I call customer service I get a recording saying that the wait time is "x" number of minutes. That number continues to rise the longer you wait because they want to work with you through email. That way there is no back and forth. I did an email today and got a noncommittal response. When I immediately tried to respond I received an automatic response saying that particular case was closed and that I should do a new email. All in all, SunPower customer service is about the worst customer service I've ever tried to work with. I am so frustrated.

Your company sucks!! Not only did they destroy our home when they put in the panels but the system never works and then we're stuck with electric bills

I bought a new home, who had partnered with Sunpower. Sunpower does not provide market financing products, there is no PPA finance option only a fixed lease or a purchase and ridiculous financing rates (as you will pay 3x the purchase price and still have to pay the “residual” value likely to be north of 20% of the original purchase. The activation process was not any better, they do a remote activation, but do not give you notice to make sure everything has been setup and turned on for the process. They also claim to monitor the system to ensure proper function, however they did no such thing. I had to monitor the system and hound them constantly to get them to visit. After a month post activation I still have no production! Sunpower has terrible processes and does not care about its customers nor the environment, if they did they wouldn’t install systems that don’t work

We had issues with our solar with in a couple of months after activation. Made so many calls and emails back and forth and they never sent a technician on-site as promised and it's been 3 months. Now they are asking deposit to send a technician. I never expected such kind of response from a reputed company.

This company feels like a scam me and my wife cant even get a hold of this company on the phone and we were told that one of the panels might be broken, we paid them and never had gotten a response back nor the panel to be fixed or replaced. We are getting frustrated, these are brand new panels, well a couple years old but you'd think they would be under warranty but we were told no. What a shame of a company to not be customer friendly

Horrible company I am currently trying to get someone to come fix my inverter that has been out since November 2020. All I am getting is the run around week after week. I am also in escrow selling my home and it needs to be fixed. Truely very sad and disappointed.

Beware of this company and the positive reviews online. Do your research beforehand (e.g., look up lawsuits and a recent settlement for $4.75 million for defective equipment). I paid over $45,000 for 24 panels and a SunVault battery. Most of my panels do not work and it has been months of back and forth to try to get them fixed. The app has not worked for weeks - it is stuck on "Solar is not producing and your home is not using any power". They disable "cost savings mode" for SunVault in NY. The list goes on and on.

Update, SunPower came today and took my inverter after all these months of it not working right and did not replace it. Told me they will send it out for repair. I get a monthly bill from SunPower and they want there money!!! Worst Company, please stay clear of this Company!! Every year from May thru August I have issues with SunPower solar. When I call it in it takes 3 Months to get a technician out to fix it or put a band-aid on it until next year. Every year!!!!! Worst customer service and product!! If you already have SunPower sorry!! If you are looking for solar go with other companies!! SunPower is so so bad!!!!