Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Public published review 9/1/22 Been Trying to reach this company by phone and email, to no avail, I waited over twenty minutes on the phone and no one answered, their emails state that. they will answer as follows: Hi, Thanks for reaching out! We would like you to know that we received your email and we will get back to you within 48-72 hours. If you have a more urgent need please contact our support team at 1800-786-7693. Our Customer Service Hotline is open 24/7. Thank you. Regards, The mySunPower Team Still no answer after 10 days, but today some idiot from the company sends me a Performance report with no power produced for the month of August. I guess I will need to get an Attorney involved to get the $58,000 that I paid for this useless system back. Please cancel any orders you have with this company, or you will be sorry that you did not!

I started with SunPower in March of this year. Decided to go with them signed all the documents necessary. After several hurdles, such as not having the model I originally selected, we had installation done by July and that wasn't even coordinated well. Here we are one day from September and my system is still not on. I went from recommending to 3 coworkers, to having a advertisement display of panels on my house and telling everyone not to go with SunPower. It was as I expected, once you sign the paperwork You're at their mercy. What's worse is my bill for the panels is being autopaid in 5 days and still no powered panels. Now I have to pay that along with my electric bill, and still....no panels on. The reason I write this is because this morning I received an email that I'm in phase 2 of my project. Where I should be done past phase 6.

We have had the panels for almost 5 years now and they all of a sudden stopped working about 3 months ago. It took another 3 months to get a tech guy out after months of calling them and emailing them. I do not recommend this company AT ALL. They couldn’t even send their own tech guy they had to hire out another company. This tech was also frustrated with sun power and their poor communication.

pretty bad service and customerserivce. My solar system installed by Sunpower is not working since May 2022, past 4 months and no repairs yet. It's causing me huge summer electric bills in Phoenix, Arizona and I will NOT RECOMMEND SunPower for any home owner. If there is a zero star option, that's what SunPower deserve.

Worst Service, Guys be careful, any issue, technical team they don't available for immediate service, Their appointments are one month behind, and technicians are poor, lack of knowledge. Time Management is poor. Funny thing some poor resources are replying to all the comments, most of the reply's are same, ctrl+c and ctrl+v. no change in format and punctuations, learn new way to reply

Our solar panels were left stacked 30 high outside upside-down in some of the worst monsoon rain we have ever had after the negligent subcontractor they hired disappeared mid-job for over a week. Neither we or SunPower could reach them. Each panel was left waterlogged in over an inch of water and the electronics and connections underneath each were exposed to and covered in debris. We notified SunPower of our concerns of not only production reduction, but safety, yet the panels were still installed and not exchanged for new ones despite our complaint and request that someone confirm these panels are not damaged and producing as stated in the contract. We have contacted SunPower, however a Manager stated leaving panels in those conditions was normal, and that nothing would be done until there is an issue. Such as a fire, or poor production. This company has great sales people. They sell you the idea of a new, superior product and outstanding warranty and customer service. However in reality, what we got is the opposite. An inferior, mistreated or damaged product with poor customer service past the representative level. If their customer service is this poor how do you think that relates to the warranty they may have to honor 10 years down the line? We are not confident. As it stands now, if we knew back then what we do now about SunPower, we would have contracted with a different company with more integrity.

Biggest mistake to use Sun Power!! Started when we purchased this. The people who installed the solar didn’t know what they were doing. They nailed the electrical conduit into the roof not into the trusses but open space and I mentioned that it was going to rain when I noticed one of my roof tiles wasn’t replaced and the guy said oh no worries it will be fine the sheeting will protect roof from rain. Wrong! That spot plus every single nail hole let rain into my attic. It ruined my ceiling- my mattress, my ceiling fans etc. they fixed every thing and repainted but still have problems with holes since. In the past they would contact me if my internet was out for a few days to let me know to check my wifi - to make sure it wasn’t an inverter problem, well I guess that policy changed because last month (July) my elec bill was over $300 (not the less than $100 I’m used to) so I called. Apparently one of my inverters wasn’t working and hasn’t for 8 months. I was told I should be checking the app. Well the app is new and I didn’t know about it and apparently all of July it wasn’t working anyway. So they took 3 weeks to get someone to come look at the inverter. The guy did something and it’s working but 2 weeks later the same error message is on the inverter. I called customer service and after an hour on home she gives me a case number says she will have someone call within 48 hours. She also says that if I want a production compensation I’m supposed to request it as it’s no longer automatic. I notice that last year I had low kw production and they don’t automatically give me an adjustment but I need to request an audit. So I requested it. Waited 4 days and no call so I called back- after over an hour on hold - no call back option. The guy tells me the case number was from the first problem and the girl never did any request for service. So he gives me a new case number and now I need to wait 48 hours again for a call. Not counting the weekend. I’m not happy and I’ve even sent an email and no reply to that! Now my 2nd inverter isnt working. Ready to stop paying monthly rent for this system. My new electric bill is over $400 not cool. Worst customer service ever!

I recently had to change out my home WIFi unit and going into the new app I found there is no scan for WIFi option. I called SunPower to see why that was the case and they could not answer my question saying it had something to do with 3G not available. When I told the rep I was not using cellular data and have always used my home's WIFi she did not understand what I was talking about. I could not get her to understand. I finally had to go back into my WIFi unit and change the SSID and Password to the original SSID and Password to the original values in order to have the SunPower reconnect. Still don't understand where the scan for WIFi is not in the new app like the old app. Seems the reps don't have a clue on their own products.