Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I have been trying to get our system looked at for 3 weeks now. There is no communication from the system to the APP. after the 1st call I was told someone would be calling back in 24 to 40 hrs, after a week I called back and was told that there is an issue with the system and someone needed to come to the house to take a look. was told I would get a call in 3 to 5 days, hasn't happed. Called again today, 1st time got disconnected, called back again, after no satisfaction asked to talk to a supervisor, was told they would call back in 2 to 3 days. CRAZY!! that's what happens when customer support if farmed out of country!!! My ticket is 02979764 and I need someone to contact me!! Update, was contacted last week and was told a work order had been submitted, That was last Tuesday. That was an email from Alvin, then on Wednesday had a call from a John saying the same thing. Sent an email to Alvin and tried to call John back, still nothing! So nothing has changed since the 1st review.

Our sales rep no longer works for the company and we have had no new return emails on our inquiry regarding a rebate we never received for signing on. I was on the line for 2 hours yesterday after waiting 45 minutes to speak to someone and they NEVER came back on the line. I'm honestly speechless regarding this "costumer service". I've asked for a number to reach someone directly. As a new consumer this doesn't bode well for us recommending this company. All I would like is a resolution to this issue and an individual to contact us to review. I guess once you are a customer there's no follow through. We are beyond disappointed.

Every year our system goes down and for the last four years has not produced promised production. This year I reported August 2, 2022 communication error and they created ticket Aug 30, 2022 for technical support. Hours upon hours on wait in September to find out what’s going on and finally October 5, 2022 problem solved. I’ve lost valuable time of production and my utility true-up bill skyrocketed during this time. My system is supposed to be monitored but if you don’t monitor yourself nothing gets done.

Over the past week, I have sent 3 emails to the address they provide for service. Not one return message or call, or text. I have stayed on line with their 800 customer service number…..never been answered. The time for answered calls keeps being extended. These folks are not serious about customer service. My system is telling me that I have one or more devices in the system not working properly. Personally, I would look into other options before getting tied up with this company.

UPDATE: OCTOBER 19TH, 2022 Sunpower has decided to close out our case without any resolution on their end. Be aware when getting solar panels. If they are Sunpower, RUN! UPDATE: As of today there is no resolution. And we do not expect there to be a resolution from Sunpower anytime soon. The answer, pay for an upgraded monitoring system through our installation company. Very disappointed in the way they handle system owners.. Our system stopped reporting due to the new change over to 5g on the cell phone towers. We contacted sunpower to be told this was the issue and was not covered under our warranty. Also, at the time being told this, they did reveal that they would cover it if we had leased our system because with leased customers "it is in their best interest" to be able to monitor those systems but customers such as ourselves it's not. So they penalize those who purchase their system. After several calls and emails there has been no resolution except to pay for the fix which is not cheap. There are zero concessions for customers who purchase their systems since they already have been paid.

Hello Everyone, I am very disgusted that sunpower is selling these u series to customers and labeling them as Sunpower made. These are not made by Sunpower or maxeon. Sunpower is buying 3rd rate solar panels from these small companies , then using enphase investors and telling customers that they are buying sunpower technology aka Maxeon. Then they charge you the premium solar panel price. They are lying to everyone. If your quote doesn't say A, X, or M series than you are buying 3rd rate panels that will be worthless after the warranty. Then you will have to buy all new equipment. Sunpower (freedom) is doing the same thing that all the other solar companies are doing, meshing different manufacturers together. But they charge you $15k more for the name. Shop around before you sign the deal. Ask your sells rep for all the spec sheets. Freedom wouldn’t even give me the spec sheets for my equipment. I had to call sunpower HQ and talk to engineers. That’s how I found out I was getting waaree Indian designed and built panels. Freedom will flat out deny you any information on the U series. **Update. they also charge you $7300+ to use their in-house financing. Good luck getting that information from your sales rep.

#Sunpower is a horrible company makes your life and your house miserable with not only low quality and poor device performance but also with extremely poor costumer services, rude and irresponsible, when you call them they keep your call on hold always about two hours or even more and finally you don’t get your problems solved although my solar panels are leased and maintenance guaranteed. Because of this poor services and selling my home asked them for home-sale buyout, although buyout terms already included in my leasing agreement they didn’t go through though terms and violate agreement. They gave me regular buyout quote that cost me $28,500(even more than new solar panels currently). Only thing that I can do is providing feedback and letting everyone knows in social media to not deal with them. I highly recommend don’t make any business with Sunpower never ever.

tried to make a appointment to get info they set it up for a video visit the first appointment was the 22of sept no one showed up called they said the sales person did not send the appointment to them so set up a appointment for the 26th no show again so I called they told me they dont handle pa. if they cant get this right how are they going to install anything right nice waste of my time