Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

The concern I had took WAY too long to resolve. Several months and it actually is not fully resolved yet. I would never recommend this company partially because their customer service is offshore and that makes it doubly difficult to get things accomplished.

We were happy with Sunpower until we had to expand our system and add more panels. Ever since then it has been a nightmare. They have given inaccurate information over and over, do not reply to emails, give us the run around. It has directly affected our TREC payments and entering information for state reimbursement.

Sunpower by Freedom Solar Power: I signed the contract with these two companies on February 17th, 2022 and paying cash. Tomorrow, June 17th, I will have my last $10,000 payment and a third of the year has gone by with no active solar. Beware! Also, I still wouldn’t be able to monitor solar because those part have “distribution issues” and wouldn’t be install for another 2-3 months, putting project completion at approximately 6 months. Hopefully we don’t have a hail storm this year because it would be a nightmare with this company. Throughout this project, the electrical was put in the wrong location, originally caulked with electrical goo over traditional caulk from box Freedom Solar had to move, no touch paint on electrical work/piping ever. Furthermore, you will end driving this project and following up with Freedom Solar a lot. Learn from my mistake, don’t use this company.

Horrible customer service. Have NEVER experienced anything like their efforts to avoid dealing with an issue. Our inverter went out last year. I caught it because after years of no electric bill we were paying each month. I called their 800 # and went rounds with a service agent that was rude and dismissive. He ignored logic (e.g. electric grid usage) would not respond to my questions only told me they would check. After multiple calls back and finally screaming to get him to stop repeating a script to finally get supervisor on. They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. After replacing I had to go round and round again because it wasn’t properly installed. And months later it’s still not performing as before. Exhausted. Do NOT go with them if you have any choice at all

We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. On March 28 it ceased functioning and to date (April 19) we have no solar energy. After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. And bottom line? - in 9 months we have only had two weeks of solar energy.