Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I wrote a review on May 21st detailing my system was out and it took 4 months to get it fixed meanwhile I was paying $188/month as a lease payment. The repair only lasted about a month and the system is down again. I've received emails from Renova that they are no longer working with SunPower so it's unknown who they can get now to service units. Reading online it looks like they may be going out of business (SunPower). Quite the mess. They have assigned me a case number and it's been 'escalated' but that means nothing. You can't get anyone on their mySunpower app. and you can't reach anyone on the phone.

Just moved into a house with Sunpower Solar Panels and I have no idea if it's working. The system has no wifi connectivity and I cannot use the Sunpower app. I called Sunpower who sent someone out installed something, did not get activated and now they are saying they need to come back. No further follow ups from them. I agree with the rest of the reviews, they are useless and now I know why they are going bankrupt. Go bankrupt and let another company takeover as soon as possible since you and your management team are completely useless.

Just appalling customer service. Have been waiting for weeks for a repair on the communications panel because I get no data on whether the system is even working. Received an appointment date and time...and they never showed up. And never called to cancel or update. Followed up with multiple calls to multiple representatives, each of whom says that the "case worker" will call me to follow up. Never once has a case worker called. Called today and was told "all work orders are on hold" indefinitely. This is a breach of contract case in the making.

I bought a house in October 2021 in Carlsbad, CA. the house was sold new in 2019 and included a Sunpower solar system that was paid for (not leased). Having owned a solar system before on a previous property, my system generated enough electricity to take care of about 90% of my electric bill. Since I moved in, the system has not worked properly. In May of 2023, I began to complain (I thought prior to that it was working but just not that efficient) only to learn that I was producing zero electricity. They have been out here at least 7 times. On the phone with customer service for HOURS. They company either comes out themselves or sends out a third party. The say they diagnosis it, but they don't. Today I have an appointment at 10 am (after they said in May of 24 they would be back in a couple weeks, waiting for the part). They haven't showed up. They haven't called me to say they were being late. I called 800-Sunpower, they say they are sorry (I hear this every time) don't know where tech is, and they expect me to wait. I am so over this HORRIBLE WORTHLESS INCOMPETENT COMPANY. They lie. The are incompetent. Time to file a lawsuit. I am very angry with Sunpower. I want the cost of installing the system that I effectively paid for returned.

Update: Sunpower contacted me via trustpilot wanting me to prove I am a legitimate customer. I did this on July 25. They told me they'd have someone call me within 24 hours. It's now 5pm on July 29 and nothing, just an email telling me the problem has been passed to yet another person who is conveniently out of the office. Don't deal with this company! As far as I can tell, no one is monitoring my system. I reported a major issue 13 days ago. SunPower requested that I, the homeowner, do all the troubleshooting rather than send out a technician. It was determined that one of my inverters was down. They said they needed to get permission to send a tech out. Really?! For a malfunctioning system? I’ve heard nothing from them for five days now. They don’t respond to multiple queries regarding the status of my repair request. I don’t even know how long the inverter has been down. My electric bills began rising as soon as my system was finally installed. Every year they get higher. This system is costing me money, not saving me. I wish I’d never gone with this company! It took months and months just to get it installed. I have cracks in my walls in the rooms underneath the solar panels. Don’t waste your money. Go with better solar from companies that are located in your area and actually care about customer service and not just making a buck. I wish I’d never signed a lease with these jokers!

Worst company ever worked with damage to my house hard to get anybody to talk to and they refuse to repair damages to my house. I would look into other companies if you’re looking for solar and watch out because Sunpower is also under a couple other names so make sure you do your research. Took them approximately three months to put up solar panels. I had to miss several days of work so I could be home so they can put them up when they told me it would only take two days.

Worst customer service. We are a escrow company that has to deal with solar transfers on a daily basis and all these solar transfers do is cause delays. I just spoke to a representative on the phone named Chii, clearly she works from home, I can hear her dog barking and her TV in the background, she is sidetracked and not giving me the service we need or answering any of my questions. I asked for a supervisor 7 times and she refused to give me one. We cant get the paperwork we need from them to close escrow so here is another example of a home not closing on time due to solar delays.

I have ongoing issues with SunPower replacing the non-functioning microinverters. In short, I have three panels of eighteen where the microinverters do not work. Since December of 2023, SunPower has been saying the microinverters are under supply constraints. The local dealer has told me that SunPower says they no longer make the microinverters my system has but use something called a string with 9 microinverters in the string. So I’m now 7 months with nonfunctional panels and SunPower NEVER returns calls nor follows up via email as Customer Service says they will. Today is July 23, 2024 and I have not heard back from SunPower as they committed in their response. This is the way SunPower operates - promises and apologies then NOTHING absolutely Nothing. All buyers out there, beware when considering SunPower. SunPower will do nothing for you to honor their warranty and obligations.