Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I have NEVER experienced such poor customer service. I noticed that my system had stopped working in August 2022 and called to initiate a case with Sunpower support. I had to wait on the phone for 1hr before I got to talk to a support agent! He walked me through the process to reset the system, and it started working. But it was short-lived. After ~1wk, it stopped working again. After another 1hr waiting, I got through to customer support again. Then the fun started. Promises were simply not kept. There was Zero communication for weeks, then I would get a message that they are working on it. I tried escalating. The support rep promised a call within 24hrs. It was 2wks before I got a call, and there was no resolution! We are in Jan 2023, and the system still doesn’t work. They have sent 3 technicians. They even charged me $300 claiming that it I had a bad circuit breaker which they claim to have replaced. STILL NOT WORKING. It has cost me ~$5K on my electric bill so far! DON’T GIVE YOUR BUSINESS TO THIS COMPANY! Sunpower support. If you actually care and want to contact me, look up case #02985568

Our solar system has been faulty since November of 2021. SunPower started the repair process of June of 2021 and it will be February of 2023 before they'll come out to "repair" it. In the meantime we are paying THOUSANDS of dollars in PGE true up fees and also our monthly solar panel payment. We will not be happy until we are reimbursed some kind of of way financially and our panels are replaced and working 100%. And our advice for anyone reading this - do NOT do business with SunPower. Our installer even dropped them because they were a nightmare to work with.

If I could give a negative star I would. my monitoring module became defective. I waited 2 to 3 weeks for someone to come out here to check it. the service guy was great and advised that indeed the monitor was defective and submitted a service order for a new one. He said it should be delivered in a few days and he would be out to change it. it has been over a month so I called Sun Power to find out what was going on. I was put on hold for over 30 mins then cut off. I called back and got a different customer service rep. she informed me that the part request has not been "validated " yet. how does it take over a month to approve a part replacement. this is absolute garbage and bordering on breech of contract. YOU CAN TAKE MY MONEY BUT NOT KEEP YOUR PRODUCT IN OPERATIONAL SHAPE!!!! stay away from Sun Power. WORST MISTAKE EVER!!!!

We had our solar panels installed 7 or 8 years ago. We lease the panels. The solar converter box stopped working more than 2 months ago. SunPower does EVERYTHING it can to prevent you from actually speaking to someone who can assist. When you call you get someone in the Philippines who reads off of a checklist and keeps promising that the problem will be fixed quickly and then you don't hear from them for weeks. We've had electricians sent by SunPower come out out twice and they have done NOTHING. They supposedly ordered a new box that was supposed to arrive several weeks ago. Of course it didn't and it's impossible to get in touch with the electricians that SunPower hired. Avoid this company.

Sun Power installed 15 solar panels for us and after 4 months, 7 out of 15 panels stopped generating energy. I have reached out to them many times since October 2022 and as of this date, no one from Sun Power has showed up to repair the solar panels. All I get from customer service is a ticket number for my calls and the promise that I will get a call from them who will make an appointment to come out to inspect the panels. However, they will not make anyone come out unless I give them my credit card which I have done and still no call from them. My electric bill is back to pre-solar days, and in addition, I am paying Sun Power $93 per month for 30 years for the solar panels they installed in my house. The company is very good at selling their product but customer service is the WORST considering it is an American company and supposedly a reputable one.

I have had SunPower panels on my house that are leased, they are responsible for maintenance. Calling their customer service is like calling into a black hole. They give you a case number and send infrequient emails but getting the service completed if a very SLOW process. Very poor service once you sign up

Worst company ever. Save your money. The solar panels stopped working for months and I never received any emails or a phone call. I had specifically asked the Sun power representative this question before installing and was told that they notify you if there is any issue with the panels.

Cheater. They cheated me by saying they will upgrade my panel from 100 to 200 Amp but they upgraded to 125 Amp. Cheater and fake compAny