Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Here’s a quick recap 1. We purchased Solar a little over two years ago, Sunpower knew we had a budget and decided to just stick whatever panels would fit our budget, but not taking into account our true energy needs. 2. After sunpower got the permits and placed the panels on our roof, they forgot to turn on the power switch, so we incurred large bills for that entire summer, because the solar wasn’t on and we never knew it. The following summer we received another large bill for using their (SCE) grid. Because Solar wasn’t active, and we were using the grid. We got a very large usage charge. 3. After realizing that Sunpower put the wrong number of panels on a roof, we had to purchase out of pocket three additional panels. The representative from Sunpower, who is working on it, lost the paperwork, never got the permit, and so we paid upfront for panels that we were supposed to receive within two months, but which took over eight months to arrive. So again we received larger bills from Southern California Edison, as well as having to pay the Solar bill. Then, after writing a bad review on Sunpower, I heard back from one of their dispute resolution employees who said that they would give us $300 as compensation. I thought that was a joke, considering everything we went through, but that being said they never even sent the $300 that they promised us in writing. Horrible company!!

Signed a contract leasing with SunPower March 14, 2023 via DocuSign. Also signed the NEM documents to send to my electric company (SDGE). Sales rep was from Burmax Solar Energy. Changed my mind on leasing and signed the Termination of Home Improvement Contract via DocuSign March 15, 2023. It said on the document that “Contractor accepts this Termination” SunPower still needs to sign their part of the document. It is now the 3rd day and I’m worried if this contract is really terminated. I tried to reach out to SunPower on their termination process twice. Ask the customer representative what their process is on terminating contracts that nothing has really transpired. She was no help at all, kept on telling me that I need to call my project manager who is the Burmax Energy representative. Like what I said, today, March 17, 2023 is the third day & have not received anything back from SunPower. Burmax Sales rep said that SunPower is extremely busy & it will take 24 to 48 hrs for them to respond. I’m just extremely worried on SunPower’s accountability.

I am one of the SunPower Customer. I highly recommend do not use them. For last 2 years I have bein paying Pg&E bill while having 28 panels on my roof.Paid $55000 for my Solar which never works. Customer service is very bad. They will never fix the problem and keep making excuses and lying to customers. Please go with different company.

Purchased a new $37K system with a SunVault battery. It stopped reporting accurately after one month due to some system migration SunPower undertook. When it came back online the data began to mixed with my previous older SunPower system and I could no longer accurately determine what the system was reporting. Many email exchanges and requests for help were largely ignored or I was told to be "patient". 8 months later and no change. I have had to contact SunPower every few weeks for updates on whether or not I will ever be able to get the lost data. They have not responded to me unless I request. Worst experience ever. I would like them to come remove the whole system so I can start over with another brand. It may finally be working correctly this week but I don't know to trust it yet. They offered me a $32 dollar rebate. Looking into legal options that get around the binding arbitration clause. Response to response: just so were clear nothing in SunPower's response to my requests has suggested that my business was in any way valued. Action reveals if it is valued. Update: SunPower asked for contact info. I provided my phone number. No one ever called.

We signed the contract with SunPower on March 15, 2022. In the email from Mr. Hansen (SunPower's salesperson), he clearly wrote: ============= Added peace of mind: No surprise costs. If the main service electrical panel needs to be modified, repaired or upgraded, there is no additional cost. ================ To make things clear, we had installed a new electric panel in order to install solar panels. Both Mr. Hansen and the site engineers inspected the panel (NOTE:at that time, we did not get the electric panel's permit yet). None of them told us that the panel is not compatible. However after we found out that the monitoring system did not work, the SunPower company told us our electric panel is incompatible. How your people inspect the site??? Why you issued the permit???

I currently have three problems with SunPower. The first is that they haven't been able to install a part that lets me monitor the systems production. It has been months and they have been absolutely useless in helping to get this fixed. It's been at least 6 months since I've been able to see if the system is working. The second problem I have is that I need to put a new roof on my house. This requires that the panels be temporarily removed. Their subcontractor High Noon Solar was difficult to contact but eventually informed me that they could do this. They were supposed to get back to me at the beginning of March and have failed to do so. Now I have roofers waiting and I may be out of a $6000 deposit. The third is the customer service. I have been hung up on multiple times and continually lied to about when people will get back to me. The call center is a joke and it took me 3 calls and over an hour of talking to the call center employees before I was transferred to anyone who would even pretend to help me. They still haven't scheduled a time for me to get the panels removed. I highly recommend avoiding SunPower and their partners.

It has been over 9 months since I begin the process of converting to the Solar system with SunPower. It has been the worst decision I made. I should find a local company but still I expected a company to do what they promised. 38,900.00 worth of glass is in my roof but that is useless. They managed to install the panels quick but after that it is all downhill. System is still not completely installed. I am still waiting for the electrician. One excuse after the other. I have paid over $760.00 in interest on the solar panels loan so far and I have paid over $1500.00 for electricity in the last 6 month. Buyer beware. I see that others are taking their complaints to BBB. I will follow that but that does not solve the problem. I hope future Solar customers can learn from this experience.

I would like to request that Sunpower replace my microinverters with ones that allow me to monitor each solar panel... prior to 2018 when Sunpower came out and replaced my old Microinverters with the ones that are there now. I could see each panel and see what each panel was producing after Sunpower came out I could not