Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Had a very similar experience to others about fixing problems. I had an error message and a decrease in solar production about 2 years ago. I contacted our installer (Oak Electric - in Michigan a great installer!). They came out and submitted information to SunPower. I was told multiple times that they system was working properly. When I brought up the data I collected and how across every metric, my production was down they offered to run a detailed report on each panel (I still have not gotten the report) After 18 months of calling every other month to get an update, I plugged into the system with a computer and found the system only recognized 15 of the 16 panels. Some how one panel was removed (??Someone when into the system and removed the panel that was giving the error message??.) I called the installer and SunPower. The installer came out and said the system did not recognize a panel and they couldn't get it to work (the installer remember coming out and that the problem was not fixed). They submitted a ticket number with Sun's tech department. I called the next week and found out the ticket was closed as unresolvable (what does that mean??). Sent a private message on their Facebook page and got assigned an "expediter" what took 2 weeks to get back to me. After waiting 2 more weeks to get a response, I got an email from him the beginning of April 2023 stating that they system was working properly and recognized all 15 panels. I have 16 panels!! Their 25 year warranty doesn't mean anything if they 1) don't recognize there is a problem and 2) won't do anything about it. DO YOUR RESEARCH AND BE PREPARED TO TRACK YOU SOLAR OUTPUT if you use SunPower.

Sunpower is not answering my phone calls. I have an open case, but nobody ever answered or informed me about the results of our complaint. I do have high energy bills for the last three months, besides the bill for my panels. I am trying to call them, but no one answers me.

My SunPower inverter failed in September of 2022 and in October our dealer/installer contacted Sunpower and was told a replacement was not available. We then have constacted Sunpower customer support people repeatedly over the past 5 months to try to get them to send us a replacement inverter. We were told repeatedly that they could not provide us with a replacement inverter of any kind. As the Sunpower inverter that was sold to us was actually manufactured by Sunny Boy and rebranded, we told them that it did not matter who produced the replacement inverter so long as it was a dual MPPT 3.7 kW inverter or better. I find it impossible to believe that Sunpower has been unable to replace our inverter, which is at the low end in terms of its capacity, for 6 months. Undoubtedly its people decided that as a single homeowner we were the lowest priority for any new inverters coming in to the United States. I finally ordered a Solis inverter on January 17, 2023 from one of their distributors and it shipped out the following day. It was installed by our solar dealer. As of April 5, 2023 the Sunpower escalation person has continued to send me email messages stating that they were doing everything possible to get us a new inverter. Clearly if that were true the company would have closed its doors and shut down its operations months ago. A warranty is worthless if the importer and distributor refuses to honor it as is the case with Sunpower.

The app is TERRIBLE. It works maybe once a week and then it goes back to not working. Once a week the app will update with the import/exports etc but 98% of the time there is always an error or problem. The solar panels are working but the app simply sucks. This really needs to be improved, it ruins the entire experience.

I signed up with SunPower last year October and after signing up had questions about the process and over 30 days could not get in touch with my sales rep. Then I finally got my case escalated to manager that stated my sales rep is no longer with them and that I'll get a new rep. My new then passed me along to some else. I've call and email that new person several times and got zero response. I've tried several times in last 4 months to get someone to help me. This company's follow up and follow through is the absolute worst I've ever experience. If I could a negative star I would.

Now that I read some of the reviews, I know that I am not alone. I keep calling and emailing. Solar has not been working since JUNE last year. They keep making excuses. Subcontractors come out and can’t fix it multiple times. They always need ‘another part’. I have not been reimbursed. I Pay the leasing fee and SDGE- because the panels are not connected right. They are great when they work - no customer service when they are down. I called ONCE A MONTH to check up and was asked not to call ALL THE TIME. REALLY???? Guess who will be calling all the time when I stop paying the lease because of breach of contract. This is not good faith anymore. We were told that they have a claim and that we would get a confirmation email and telling uns how much money will be reimbursed. One month later - again - nothing. Save your lame automatic reply to this review that you will look into it. You won’t. So - if you want to waste your time calling a company that doesn’t care as long as you are paying your fees - get Solar with them. Once the system needs repair and maintenance. Good luck. Here we are in April - still not fixed. Was told I would get the true-up bill. Still no emailed. Emailed me the last 3 years - that I didn’t ask for - the system was working then. Was told I would get the email within 5 business days. Didn’t happen. I will call again and update.

The process of leasing the system was great. They all work very hard for my business. However, once the system starts to malfunction, nobody cares. A couple of years ago my system was down for 6 months, yes I got reimbursed for 'Non-performance", but at a much lower rate than what I actually paid to Edison company. Update: the system still down since February 1, 2023 - SunPower only cares about collecting the monthly lease payment...beware!

Do not by their products . When you need a part replaced or repaired they do not respond . They have hired subcontractors to do the work but nothing ever happens We have been without any solar for months & have called them multiple times . They tell us they will email the cost & when the work will be done but we never get any email . I think their plan is to have us go to another company so our warranty would voided . Just found out after all these months of aggravation that Sunpower canceled our project . Took weeks to find this out . Could it be because of this review . Their customer service agents try to answer question , are very polite & try to help , but they are limited to what they can do for you & try to answer your questions . It's not like Sunpower has to pay for the work or equipment it is all coming from us . Just want the work done like we were told it would be .