Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I have been calling and emailing Sunpower since mid-March. Our system once again is not transmitting. We do not get notified if it stops. It stopped for a few months last spring and I didn't catch it and then it restarted again. The solar stopped again Jan 2023- it is now mid-April 2023 and I have been promised a call back for service but can't get anyone to call me back or reply to the original email. As a matter of fact, they said they don't see us in their database, yet each month they send us a report. The have to be the worst company ever. There are tons of complaints about them on BBB and one customer was ignored because their warranty was almost up, and they didn't want to fix the inverter. This was on the evening news. Perhaps a media blitz is the way to go!! Case # 03223817

Worst service imaginable. Very slow to get any replies. Endless waits on the service phone. Got incorrect info on resetting my system. ASpp does not alertme when the Inverter gives and electric arc red light. Even my contracter gan't get information from them. Do not buy or lease a SunPower system.

3 months ago the solar panel’diodes were replaced by NovaSource (I guess a local contractor for Sunpower). This required the “critter guard” to be removed to access the diodes. The critter guard was installed at my expense to prevent animals from nesting under the solar panels and causing damage. I was promised before work began that the critter guard would be replaced once work was completed. Unfortunately 3 months later, they failed to complete the critter guard reinstallation despite numerous calls to Sunpower and NovaSource. Now, the birds, pidgeons are back doing their thing under the solar panels. I’m very unhappy with this company’s Customer Support and considering various remedies for this problem

****Update 04/15/23 I received an email from Sunpower on 4/12. Not even 24 hours after this review was posted. In it, they said they finally completed the remote troubleshooting and that I would need to respond to the email to schedule a visit from one of their technicians. I called to schedule and was told someone would call me to confirm a day when they can service my microinverters within 24-48 hours. It has been more than 48 hours and no call. I even asked the person in the other line is this was just another tactic of theirs and she said no and that they were working on it and that it was not going to happen again. I knew this was going to happen. At least they're consistent in terrible customer service. Upon checking my Sunpower app, one of more devices were not communicating properly and was advised to call customer support. I found out one or more of the panels were not communicating properly and was told they would do diagnostics and to let it run for 24 hours and they would call me back with the results. 24 hours later, no phone calls. I call again to find out and I was told that there was a problem with one or more of the inverters and that they would escalate my issue and a technician would be assigned to my case. A week goes by and no phone calls or any sort of emails from them so I call again and was told that the technician that was assigned to my issue had just gotten done with the diagnostics and will contact me asap to tell me what's going on. Another week goes by, now I'm really getting irritated because they tell me that they were just doing some tests and was going to call me the same afternoon. To no surprise, I received no phone call or email from Sunpower. I'm afraid this issue will just keep dragging on. I got stuck with this solar company because the builder of our community has them supplying all the solar panels and service. If I had a choice, I would've gone with a different company for my solar needs. Absolute trash service

I have to agree with others who have expressed frustration with Sunpower, the Sunpower app and their technical support. I had a technician out on March 20th and he spent the entire afternoon on the phone with technical support diagnosing our issue. It appeared as there was a solution and a part was needed to be replaced. I was given a case # and was told that someone would be in touch within 2 weeks. Since that time I have spoken with various persons in the Philippines on 4 separate occasions with the same answer, someone would call me back within 24 hours. After spending $40,000+ on this system that is supposed be the best and to have the best warranty in the business I would assume that they would service what they sell. They do not.

It's been about a month since my review and we've been issued an escalation expert and still have no resolution. Their next step is to have someone come out and see what type of system we have to determine if another inverter would be compatible. We submit weekly emails for an update and have not yet received any definitive answer. Patience has run out.

Installation of my system was completed December 2, 2022. As of April 10, 2023 the system is still not turned on. SunPower representative kept stating they were waiting on the utility company however when I followed up with the utility company, they stated they were waiting on documentation from SunPower. This went on through several phases until if finally threatened to get legal counsel involved and the SunPower rep confirmed the delay was and has been due to SunPower issues. I truly believe they would have continued to blame the utility company if I hadn't gotten directly involved and threatened legal accountability. SunPower rep agreed to cover our utility bills until the system is turned on and has been covering bills for 4 months and the system is still not on. Concerned others may be experiencing delays and being told it is due to utility companies but actually due to SunPower. Update 5/21/2023: A representative from SunPower contacted us after posting this review. 5 weeks later, zero results, very little activity to resolve the issue. The system still has never produced electricity. The original contract was signed Aug 12, 2022. We paid 40% cash and will pay the balance once the system is confirmed functional per the contract. If any others are having the same issue, please respond to this review as there may be grounds for class-action legal follow-up.

SunPower cheating its customers with inappropriate roof reviews. I went live with SunPower in Oct'22. After reviews they certified I don't need to change roof for at least another 5 years. Last month I had a roofer come in for some small maintenance, he informed that roof has failed and needs immediate replacement. How can this happen within 6 months. SunPower is now forcing me to pay $6000 minimum for removal and reinstallation. Is this how you make numbers, and is this customer service?