Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Thought I was getting the "premium product" with Sunpower in terms of technology and warranty/service, but I was completely conned. First they forgot to apply to SDG&E for the PTO causing a month delay in getting my system up and running (that month was a July with record highs and my highest ever power bill). After 6 months, 1 panel stopped reporting production data and "may" not have been producing--they couldn't tell me for sure. Customer service response times have been abysmal--ignoring multiple emails from me over a period of weeks, and not providing updates on timelines they promise once you get them on the phone. In their process of running "diagnostics" on the 1 panel, they caused all of my panels to stop reporting data. Now they want my credit card info before scheduling an onsite visit (by a sub-contractor), even though the sales process touted their great warranty coverage. It's been 2 months since the panel stopped reporting. Everything is compartmentalized allowing all of the customer service agents to make unhelpful excuses about how other teams are the ones doing the work or causing the problems. I have little confidence that my issue will get resolved and certainly we are well past it being resolved in a timely and satisfying manner. Even if/when it is resolved, I'm sure this won't be the last issue. I regret that I locked myself into a long-term relationship with this company and wish I had gone with one of the many, many cheaper options.

We had our system installed. They needed to apply for the Permit to Operate (PTO). They kept sending the wrong information and many corrections later we still don't have the PTO. Every correction delays the PTO by a month. They have an awful group of proyect managers who do not know what they are doing.

Project management has been abysmal. Long delays between various planning and scheduling steps, with no explanation - and usually the project manager was not aware of the problems until we told him/her (there were two different project managers during this time). They were not following up to see if plans were filed with local building offices, or following up to see when permits were ready or inspections scheduled or not.

Sunpower cheating its customers I had the solar panels installed in August 2022. Prior to signing the sales contract, I was told that my roof was in ok condition. In March this year, the house has some leaks, 2 roofers came to give me estimate & said that my roof needs replacement, they asked "why wasn't it done before installing the solar panels ?" I called Sunpower, it escalated the case to someone & said have to charge me $1460 to remove & re-install. That's irresponsible work! I want to talk to higher up in company & he said he's the highest position in the dept, I shouldn't have to pay for that.... In comment , it said someone will contact me. It has been 3 days, I haven’t heard from anyone… I heard from someone, now they said the $1460 is for removal. For removal & reinstall is $3200. That's outrageous! Don't deal with this company if you don't want headaches! Update: so my panels were finally removed on 7/13/23 after waiting for about 1 month to get an appointment. The removal team was efficent! My roof is replaced since 7/27. I've called several times to Sunpower to get a re-install date. Today, Sunpower tells me "they're waiting for materials to arrive for the re-install". Don't you install system every day for other customers. What a lame excuse! I don't know how long I've to wait... Talked to a supervisor Andrix- he assures me that I'll be informed when the materials arrive...

From day one we have been extremely dissatisfied with SunPower. To start we had to argue to get a plan for the most efficient system. They did not want to use our best south facing roof adequately. They delayed the submitting of the plans for approval, they were not aware of what was needed to be submitted in our state for the permits/approval causing further delay. It took them 4 visits to install the system and once installed we could not follow how much the system was producing due to an error is configuring our monitoring app. After calling about a low production of energy by our system, come to find out 2 of our panels are NOT working. Had we not been on top of this, we would not have known. Where is the support? where is the competence to install a working system? I would not recommend SunPower to anyone. addendum: as the public can see, sunpower responded to the review quickly and even called and left a message about the review. Their response to the review was much faster than their response to any of our emails regarding the actual system.

Literally the worst customer service and product that I have had. First we didn't have our solar turned on in the period of time that they said they would then We had an individual come out on several months later to turn on our solar which was already delayed being turned on. During this visit we were informed that our solar would not be able to be turned on due to connection issues. We were told that the earliest that we would be able to be seen for this would be 2.5 months later if that. Meanwhile, SunPower is stealing this money that we should be saving. We were told that we would be receiving compensation for the cost of our electric because due to the fact that solar has not been turned on. Guess what several phone calls and being told that we would be called back and we still haven't received anything or any help. We are going to small claims court over all of the money they have stolen and the product that they didn't provide when we purchased it.

Once again Sunpower fails to have any customer support. The company that they have scheduled to look into many problems with my system is now officially a no show. Not only does Sunpower continue to provide no support I can now add another company who they scheduled to look into my problems to the list of no support. Centurion Solar does not answer calls. Escalation fails to return calls. UPDATE!!!! AS I EXPECTED IT WAS CONFIRMED THAT MY ESCALATION MANAGER WOULD CALL ME BEFORE THE END OF THE DAY ON 4/21/23 AS YOU ALL KNOW THESE CONVERSATIONS ARE RECORDED AND AS I ALSO REQUESTED THAT MY ESCALATIONS MANAGER PIERRE WHO I REQUESTED PLEASE LISTEN TO THE CONVERSATION BEGINNING AT 9:20 AM ON 4/30/23. UPDATE! UPDATE! UPDATE!! EDIT ! EDIT! YOUR CUSTOMER SERVICE and TECH SUPPORT LISTENED TO THIS CALL TO YOUR RECOMMENED AND SCHEDULED And EXTREMELY UNPROFESSIONAL RECORDED PHONE CALL CENTURION SOLAR WHO HAS NOW TRYING TO COVER FOR SOLARA SOLAR. ALL YOU CALLS ARE RECORDED IM ASKING FOR YOU TO LISTEN BTW YOUR CASE MANAGER DID NOT CALL WHEN HE SAID HE WOULD CALL. WHATS NEXT??? Case # 03237046 UPDATE AGAIN APPARENTLY I CAN ONLY MAKE 1 COMPLAINT PER REPLY SO I HAVE TO KEEP EDITING THIS COMPLAINT. PIERRE GOURDET YOU DID NOT CALL ME YOU DID NOT LEAVE A MESSAGE AND YOU STILL DO NOT ANSWER YOUR PHONE. LISTEN TO ALL SUNPOWERS RECORDED CONVERSATIONS. WHEN I ASK THEM TO CALL YOU YOU DO NOT ANSWER THIS IS RECORDED. IF YOU DID YOU WOULD REALIZE THAT YOUR INFO YOUR FORWARDING TO ME IS WRONG. ONCE AGAIN IM ASKING FOR ESCALATION!! I AM ASKING FIR SOMEONE THAT CAN ACTUALLY COMPLETE A TASK ITS SIMPLE IF SOMEONE ACTUALLY PUTS SONE EFFORT INTO THE JOB THEY ARE HIRED TO DO!!!

I have a prepaid leased system on my roof owned by SunPower. The inverter failed last summer and they have not provided a new inverter. Per the contract, they are required to repair my system. I have had a dead system on my roof for almost 9 months now. I have sent multiple emails and tickets get inexplicably closed and no responses to my emails even thought they promise a two day response. They have a production guarantee but it only pays 15% of the market rate so am losing about $300 a month as I wait for them to fix their system. I feel like they are totally screwing me.