Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Been without solar since July 4th. Call tech support and was told they will monitor my system for 24 to 48 hours, and then call to send out service. well after waiting for 6 days and not getting a return call I called again on monday the July 17th, and was told that they will inform the service company. Hot Arizona summer, can wait for my electric bill. Also the first call i was connect with a tech that i had a hard time understanding, first his english was not the greatest, but he had a rooster crowing in the background that made even harder to understand him. He is the person that promised monitor my system and return the call which never happened. This seems to be a recurring problem with this company, my systems to happen every summer

Paid a lot of money for solar panels to avoid high cost of electricity in California. Sales pitch was good and installation went well. However this year I notice a decline in the amount of kWH being produced. At first I didn't pay that much attention since we had a long winter and a lot of rain. However, I have reported the failure of the panels working and I keep getting the run around and absolutely no answer or communication of SunPower about what is going on. Panels are working but not communication with inverters. I should be producing at least 30kWH per day and am lucky if I get 10 in a day. During the months of May thru Sept I generally get 900+ kWH produced. We have temperatures of 100+ every day and because of their lack of doing anything about it, I am getting an electric bill. This is totally unacceptable to have 2/3 of my production being lost every day. This system is 2 years old. They have been trying to solve this problem remotely and it is not working. I am tired of calling and getting the same old scripted answer from the customer support. They do not seem to care and if I get another high electric bill, I will not be happy. Today I was to receive a call from a supervisor to discuss this and even was given a specific time. Guess what, that NEVER HAPPENED. If I do not get resolution this week I will be contacting my congressman in addition to the news. So here it is 3 days in a row that I have been told someone would contact me. My case has been in the escalated status since not long after I reported it. I have not heard anything from anyone and sat on hold for 50 minutes yesterday waiting for the supervisor assigned to my case, named Trenton, to take my call. Well like all the rest of the supervisors that work 7 to 4, he left at 4 even though I was on hold for him. Then today I received this message from SunPower. Reply from SunPower Updated 7 hours ago M and B, we sincerely apologize for your experience are investigating this further. We have received your account information through our Trustpilot request. Your case has been submitted to our Escalation Specialist Team for further review and you can expect follow-up today. We value your business and thank you for bringing this to our attention. Well guess what? THAT NEVER HAPPENED and neither did the phone calls. So if any of the rest of you are tired of dealing with the lack of service you are getting from SunPower and their customer support, their Corporate Office is: Cypress Campus, 3939 North First Street, San Jose, CA 95134. CEO is Peter Faricy; Executive VP and COO, Jennifer Johnston I also suggest contacting your congressman and the news media. Maybe bringing some attention to them will get things done.

Update August 3rd: After my initial review, I received email from SunPower stating that the issue has been escalated to product support team and they are working remotely to fix the issue. It’s additional about a month now and no resolution yet. First they said the micro inverter will be replaced now they are fixing remotely the problem that they initially stated needed replacement. This is really a bad company. I wonder how many are scammed by SunPower. ———————————- Initial review: Despite high cost I installed sun power panels. I was thinking that this company manufactures as well as provides warranty. Seemed like a one stop shop so the expectation was quite high: good quality and excellent service. However, my view has changed completely now and suggest anyone thinking of going with this company to think twice. The problem started earlier this March’23 when half of my panel suddenly stopped producing power. I immediately reported this problem. Sun power customer service rep asked me to perform some trouble shooting over the phone. That didn’t fix the issues. Then they told be that they have assigned a sub contractor company to come to my house and fix the issue because sun power don’t have their staff to cover my neighborhood. This wasn’t mentioned when I had purchased the panels. Moreover, the sub contractor seemed to be a fake company as they never called once and wouldn’t return any call. When I Google searched the company, they seemed to have business address in Southern California (by house is in Northern California). I was wondering why such assignment. I tried calling sun power to report my concern but they kept telling me to call the sub contractor. This went on for over a month, no one showed up. Finally, sun power agreed to send some technicians to fix the problem. This happened after spending many hours over the phone with customer rep over 2 months. The technician determined that the micro inverters were bad and needed replacement. They will place an order and call me to schedule the time to replace. However, after another month I never received Single call from them. I t tried calling several times and every time they would have different excuses. They kept saying that the issue had been escalated but surprisingly there’s no action. Now they are saying that they need approval before placing order to replace the panels. Not sure what to decide. It’s been over 4 months, the issue has not been fixed and they don’t have estimate when it will be fixed. It’s quite frustrating as I’m losing money everyday as system is not producing rated power during the best time of the year. I will caution anyone who are thinking of going with sun power as there’s no advantage in paying premium price for unreliable product, horrible support and needing to deal with lies the company will say.

Over the past 2-3 years our system has been shutting down with increasing frequency due to an 'Electrical Arc', according to the inverter status display. We've had several visits, one of which was to replace what appeared to be the mother board in the inverter. Long story short, the problem remains. VERY frustrated with Sunpower's inability to fix this problem AND for the loss of electrical power each time our system shuts down. Willing to update my review if they can fix finally this problem but up to this point this has been one of the worst consumer experiences I've ever had. BTW I should not have to wait more than 3 weeks for a site visit for a RECURRING PROBLEM! Sunpower: see Case # 03217946

Bad customer service , call 5 times to get a chance to talk to someone and they do like they do not understand what is going on, if you have kwh and the system reset you will lose them all and it starts from zero .. Bad choice being waiting for someone to come and fix the solar panels because they no working properly and after 4 months waiting no one responded and I'm getting 2 bills way more that I use to pay with out solar panels....

Have been trying to have my solar system repaired under warranty since early june. Been told different things after multiple calls as to when my system would be repaired. Latest reason is that I have a work order in process but due to a lack of staff, a timeframe could not be given. Definitely concerned at the inconsistency and time it takes for a repair to be done. Update 7-31-23 After contacting sunpower a work order was submitted (after much calling on my part), but now the solar repair company contracted to do my repair and sunpower are pointing fingers at each other as to who should order a part for my repair. This is comical as to the inefficiency. Good luck if your system needs a repair under warranty. Seems like they will not help the customers to actually get a repair done.

Absolutely an awful company to get solars from. They will lie and be deceitful to gain your business. I would never advise anybody to use this company they are THE WORST.

We have had SunPower panels for 10 yrs. Our original install company sold out. Now at 10 yrs plus 1 month the first inverter has failed. Of course, this is a 10 yr warranty. My brother has had a different brand installed for even longer and has never had to change out an inverter. I believe this to be a suspicious failure. Yup, our new electrician, not associated with this company, got the customer service sales pitch and no satisfaction other than to verify that the inverter doesn’t work. Is this planned obsolescence by SunPower? Has anyone else had this issue? We have no choice but to abandon this company and perhaps this is why our original installer sold out. The writing was on the wall! We could never recommend this company.