Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

My two inverters failed on 01/16/2023, I called and Sunpower opened Case # 03127889 on 01/23/2023. It’s been almost 7 months since and Sunpower has not giving me a date when it will be fixed, meanwhile my electricity bill is now over $4000.00 and counting. This is ridiculously a long time (7 months) to wait for a repair. I am a very unhappy customer. 11/14/2024 Update on the status of my solar systems On 09/09/2023 a technician showed up with 2 inverters and mounted the 2 units on the wall without hooking up all the wiring. After numerous called to Sunpower they sent another technician out on 10/20/2023 with an order to hook up the system to my Wifi system? The 2 inverters is not even power up so why the technician came with an order to hook up to the WiFi for monitoring? More calls to Sunpower, then on 11/14/2023 they send a technician to wire up the 2 inverters, the technician discovered that my system had 8 strings of wire from the solar panels (4 strings per inverter) Sunpower sent me the 2 replacement inverters with a 3 strings wire per inverter. So now I had 2 strings of wire without a connection, in another word my solar system will only produce 3/4 of its capacity. Only 1 inverter is working now, the other still has error on it and they will have to come back and to fix it. The technician told me that I have to contact Sunpower and request another inverter for the 2 strings of wire that still not connected. After almost a year since my SunPower solar systems was down and STILL DOWN, my electricity bill is over $6,000.00 and counting.

Sunpower is horrible anybody that has Sunpower the company is lien to you they are not going to help you they have everyone case numbers building for years they treat they workers and technicians like trash they don’t pay fairly STOP USING SUNPOWER THEY ARE NO GOOD

i compared the quote from tesla and sunpower for 7.29 kwh system, tesla is $19.2K and sunpower is $42k. This is before tax credits. Sunpower is a rip-off! I am unable to attach the purchase receipt to the review

Sunpower, and it's installing affiliates, are terrible. I have had such a difficult time with them since they were installed. There is such a lack of communication,and customer service. My most recent issue, the power panel had a red light. I called, and associate said, "why aren't you monitoring your system on the app?". Well, I didn't know about the app. No one contacted me about an app, (email, text, letter, phone call). Anyway, I said, "well, if the light is red, customer would have to call Sunpower, right!?". Then I waited 3 days, no contact back. I call again, found out that that person never put in a service order!? Start again. New agent told me to power off the grid, and turn back on. So the light went from red, to off, nothing. Wait another 3 days for service call. Nothing, again. I call back. Now they tell the service was approved!? I asked, for what? No one has called, or come to my home?! Then she tells me, "hopefully they will contact you within the MONTH"!!? Are you kidding me??? So with the days being so sunny, I'm not benefiting at all. No reimbursement until anniversary date. I'm so annoyed. I would never recommend this company.

This has to be one of the worst solar companies out there. I started the project in October of 2022 and here we are, July 2023, with no updates. I constantly follow-up with my supposedly project coordinator and he does not know what is going. Points me back to the sales guy, and back and forth. I called the number provided and a very rude person just tells me that the latest update is of one month ago and that he does not know what is the current status. At this point, I am going to cancel my contract but already lost 1 year. What a mess.

Sunpower installed system that went live in April 2023. System failed on June 13, 2023, some 6 weeks after go-live. Sunpower has been largely unresponsive to our requests over these past 6 weeks to assess and restore system. They sent a subcontractor on 7/1 to assess system but have not provided any information regarding action plan other than to inform us that further assessment is needed. Sunpower has not reached out to us or followed through on any promises to call; the only follow through was to forward an email to us in which they threw the subcontractor under the bus.

This is the WORST CUSTOMER SERVICE EVER!! I planned to have Solar Panels installed in 4/2022 so I could power my house and an electric car I planned to buy . I told Staff I didn’t have or want Wi-Fi in my home. They said it was no problem and moved on with my signing the contract. For ONE YEAR they couldn’t put my panels up. They said they were missing a part . A year later 5/2023 they put the panels up with a battery. They didn’t alot for my electric car which I told them I was going to buy and did buy. I bought the car 2 weeks after the panels went up and find I need adjustments to the battery in order to connect a charging station) which I purchased 4 weeks ago). I’ve let my coordinator know I needed my charger connected to the battery via email. I’ve asked her to contact me and she refuses to communicate with me via phone. I’ve told her I’ve been forced to use a level 3 changing station to charge and that it damages the battery and decreases it’s life. She doesn’t care and doesn’t respond! I’ve written her supervisor and asked for a different coordinator and she ignores me. I absolutely DESPISE this company! I’m positive that they are not meeting the guidelines in reference to power created:power usage. They will be turned into the proper authorities

My system installed on June 6th 2023. And one panel stop working from June 21st. And the installer forgot to install CT devices to monitor the power consumption of my house, i only can see the solar production on the APP. I can’t see my home power consumption. And the layout of the panels are different from the contract and design from the permit. I email SunPower and called like 100 times, they just provided me a CASE#: 03391344 and each time telling me they have a team to monitor that issue and it’s been a month now, still no one contact me for that dead panel and installation of the CT. And they telling me maybe something is block the sunlight get to that one panel, i took pictures for them shows nothing blocked that one panel and at that time the production is still zero. My system shows from June 28 to July 22 the solar panels generated 1318.9 kwh but SCE only received 964 kwh. I need an explanation for that 360 kwh difference that not go into sce system. Because they didn’t install the CT when they installed the panels, I can’t even check my net meters on the app. I have to go to sce website to do the calculations by myself. I paid in cash full price, i should get the fully functioning system not the one with one broken panel and forgotten CT monitor device. Basically i lost a lot money for that 1 panel every month.