Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I had 17 Panels installed In February 2023, They are the 425W panels supposedly the best they offer. Late June, 2023 two of them stopped producing power and their installation partner came out 10 days later and determined that the microinverters were not working. They took measurements and photos that they forwarded back to SunPower for escalation, additional diagnostics and possible replacement of the two defective panels. I have attempted on multiple occasions to contact their service and product engineering teams for an update and a timeframe for resolution. On 3 occasions after providing my details and case# I was put on hold and dropped after being on hold for 20 mins. When I did get through it was a finger pointing exercise, namely our Product Engineers have a large backlog and it will take 3-5 days to get back to you (that was 3 weeks ago). Then the response was we have not received a report from our partner who installed your panels (yes they did receive a report). I am still in limbo with 2 expensive panels not functioning (approx cost was $2K per panel). As a former electronic engineer who has managed sales and support teams of over 150 people I have come to the conclusion that Sun Power support is seriously understaffed and poorly trained and that their panels are inherently unreliable with an unacceptable failure rate after only a few months of use. I was considering adding a battery to my solar installation but I will not be including SunPower on the list of my potential suppliers. I have researched other social media sites and the Better Business Bureau for comments on Sun Power and dissatisfaction with their service organization is a common complaint. They need to stand behind their product. They charge a premium price for a substandard level of service.

It's now 8 months since I reached out to SunPower and my system is still not working correctly. Is there a consumer protection agency to report this company to?

Installed Sun Power Solar ... they damages my roof and they don't answer request

Since March 2022 I have 3 miroinverters not working. Just like most people here are saying I am in the same boat. It's been over a year and no one has come by. I will review my options and bring this case to my lawyer and consider this a scam. I am done with them. And it has been two years already.

I have waited months to get my panels on my roof, I was told by my rep Joe S, that the panels were ordered months ago, he sad that the town is asking for an Agent letter that they will not provide, also will not give Project costs in detail to the town, Town said SunPower is not responding to any emails and calls, signed a contract to have everything up and running by September, and I don't even have half the project done or the panels on the roof, very Disappointed in this company's process, every other Solar company in my town has no issues, why is that?? I want answers !!!!!

Called Sunpower many times to temporarily disconnect my system since we need to upgrade our electrical panel. No response and continuous lack of response. Need to escalate this is urgent at this point. Case # 03405791. Does anyone in this company either respond or assist. Regret getting this system. Not recommending this company.

After many calls and emails my Inverter has still not been replaced (hasn't worked since mid 2021). I got the same response that all other complainers have gotten on numerous complaints. It would be more honest for SunPower to go out of business because they never address the issues by actually fixing them

Although the product is presented as top tier for photovoltaic panels, SunPower products are worthless because of bad authorized installers (unadjusted unlevelled and quick job for quick money) and SunPower Italy is the worst of all: they have no power over installers and wont even take customers complaints seriously. The warranty has not been issued despite SunPower’s claim of a 25 year warranty and even to 40 years; but it’s worthless. If you get recommended SunPower, run away!