Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

SunPower Customer Service is unbelievably unreliable for a Top Solar Company to claim on their website, “One Warranty, Zero Worries. Hassle-free replacement, repair or reimbursement for any defective panel. Complete Confidence Warranty covers your whole system (not just the panels), so you never have to wonder which company to contact.” My inverter which is under warranty, stopped working on May 24, 2023. Technician came out June 12, 2023 determined immediately that the inverter needed replacement and would call in for an RMA. On July 12, 2023 called for a status, they said 4-6 weeks. Aug. 22, 2023, called for status, “Ron” said he would call me back as he was working with the RMA team. He did not call me back. Aug. 28, 2023, called again, still no explanation on why this issue is not being resolved. I resorted to opening a complaint on BBB on Sept. 5, 2023. On Sept. 14, 2023, I receive an email from an “Escalations Specialist” for a phone call appointment on Sept. 16, 2023, the phone rang once and when I answered there was nothing. I immediately call back and left a voicemail. Also sent an email, but no response till this day, Sept. 25, 2023. All I want is a replacement inverter, no need for someone to call me or not call me in this case. Is this company not the top company it claims? Like I said, just replace the inverter already or come up with a different solution, like possibly replacing the obviously poor designed string inverter to micro inverters or have a repair team fix the broken inverter if there is a supply issue. Let me constructive here. I believe this is a management issue and no one is taking responsibility to be accountable. After seeing all the complaints dating back years to the present, how can this go unnoticed. Please have the “Escalations Manager” email or call me not a specialist, as that clearly is a waste of that person’s time. This is my Sept. 19 followup email to ES. "K**, Not sure why you are avoiding to call or email me back. Just call me Weds Sep 20, 9am. Or, give me another schedule. I’m eager to see what progress if any you made trying to get an RMA for my inverter replacement. If you don’t have the time, please pass this ticket to someone else. All I want is a reasonable resolution to be communicated." Sept. 26, reviewed SunPower response. Replied to email with SunPower Case #03342190 Escalation Specialist email address. Sept. 26, 1332hrs, received call from ES. he said there is a supply issue and that he is in contact with engineering team, to see if a different brand is compatible for the current set up. Will take 3-5 business days and he will reach out to me when he finds out. I'm thankful he finally called but hope in the future SunPower can be more proactive in communicating, escalating and finding resolutions without customers having to react.

Sunpower is not worthy of one star..my roof is leaking .I had the solar panels installed in 2016 my roof was only 2 years old. They checked my roof to see if it qualified they checked my attic and they gave the ok for installation..I should not have any leaks in my roof. They expect me to pay a ridiculous about of money to remove my panels so I can fix my roof.Other solar company will take down the panels with no charge to the customer..there customer service is also a nightmare. People beware they only care about money not you the customer..

TERRIBLE customer service. Called support because their old box stopped working when we changed our WiFi password. Couldn't update the password on the box except by using their app and a physical USB-C to ethernet cable, which I had to purchase. Tried two, neither worked. Phone support was useless and essentially read me back the instructions in the manual, which incidentally I wasn't missing. I emailed customer support THREE times with NO response whatsoever. Meanwhile, our solar panels are for all intents and purposes bricked. Use another solar company.

I'd give a zero star if I could. Horrible to deal with, took forever to get everything up and running and whatever you do don't let them touch your roof if anything needs to be done to it to install the solar system. Try and find a roofer/solar installer if at all possible otherwise you're stuck between roofers not wanting to get involved to fix or point out problems that a solar company did and of course the solar company doesn't think anything is wrong with the work they did to the roof. Wish I'd never gotten solar panels installed. It's expensive and huge expense having them removed/reinstalled to fix a roof.

I am writing to express my extreme dissatisfaction and frustration with the lackluster customer service I have received regarding the malfunctioning panels I purchased from your company. The prolonged wait for a resolution to this issue, coupled with a staggering $2,000 bill, has left me incredibly dissatisfied as a customer. First and foremost, the extended wait time for a resolution is simply unacceptable. It has been months since I initially reported the malfunctioning panels, and the lack of progress in resolving this issue is both disheartening and inconvenient. I expected better customer service and a more timely response to address the problem. Furthermore, the financial burden I am facing due to the malfunctioning panels is significant. I entrusted your company to provide reliable and long-lasting products, yet after only 7 years of installation, the panels have failed to function properly. As a result, I am left with a hefty bill that I should not have to bear. I kindly request an immediate and effective resolution to this matter. I insist on a thorough examination of the panels and a comprehensive plan to rectify the situation promptly. I also expect a fair adjustment to the bill, considering the inconvenience and financial strain caused by the malfunctioning panels. If this issue is not promptly addressed and resolved to my satisfaction, I will have no choice but to escalate my complaint to higher authorities, consumer protection agencies, and share my experience on various review platforms. I trust that your company values its customers and their satisfaction, and I hope to see swift action in rectifying this situation. I look forward to your immediate response and a resolution that will restore my faith in your company's commitment to customer service.

Absolutely the worst company. If you use their services READ YOUR CONTRACT! We had this service and thought everything ok until we sold our home. They literally told me we couldn’t just cancel service, we would not own our system unless we bought them for 30,000. If we’d finished the contract out we still wouldn’t own them. Was told we could literally be held hostage in our home by their equipment if buyers couldn’t take them over, and made us pay additional 300. Just to have the buyers take over the lease. THEY ALSO TOOK ALL OF OUR TAX CREDITS!!! Disgusting treatment.

Customer service non-existent. Original sales person ghosted me after the installation was done. The panels were installed two months ago and my electric bill is down maybe 30%. So I’m actually paying more per month. I just wanted to run it by Sunpower to make sure the installation was correct but they just ignore all type of communication.

I followed up again today on my so called opened case and they could not even find the correct information related to my opened case. They kept saying that for some odd reason a new case was not created for my recent issue and they added the notes to old case number. They rep said he was not sure why they did not create a new case number for my issue from august and created request that no one has even looked at it. Now I'm wondering if I selected the correct company for my Solar panels.They are still providing excuses on why they are behind, They need to get with the problem and get my system functioning at 100%