Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

My experience with SunPower has been incredibly frustrating and disappointing. In my opinion, this company's approach to customer service and professionalism is severely lacking. The installation of our Equinox battery took an inordinate amount of time due to non-compliance with building codes, which is unacceptable. To make matters worse, when the battery unexpectedly malfunctioned last December, it took SunPower a staggering six months to rectify the issue. This extended period of downtime left us in a precarious situation, given that we rely on life-saving medical equipment that requires backup power during outages. It forced us to invest in multiple Goal-Zero backup solutions to compensate for the unreliability of SunPower's backup system. Throughout this ordeal, we never received a bill for the initial installation, despite my numerous attempts to address this oversight with SunPower's representatives. Then, out of the blue, they sent us an invoice last month with no date, no description of the charges, and a due date that seemed to defy logic by being labeled as "30 days past due" just two days after the bill arrived. How can anyone pay a bill without a clear description of what it's for, especially when claiming tax credits could be involved? My CPA advised against paying until we receive a revised bill specifying the charges. I immediately responded to the email version of the invoice, requesting that they provide a bill with appropriate due dates, a date of issue, and a comprehensive description of the charges. They acknowledged my request with an auto-reply case number, promising to follow up. However, the following week, I received a call from SunPower's collections department, demanding payment for what was now considered a "past-due" bill. I explained the situation, citing the case number, and the agent acknowledged the need for a revised bill. Despite this, it has been six weeks, and we continue to receive calls from different collections agents, with promises of investigations that lead to nothing. This is happening two weeks after receiving a bill that was bizarrely marked "30 days past due" from the moment it arrived. We’ve been harassed incessantly by Sun Power bill collectors with zero resolution to the issue from almost the day that we received the invoice, which is shocking. Frustrated and desperate for resolution, I even began drafting a letter to SunPower's CEO, Timothy Faricy, explaining the entire situation. When I asked to speak with a supervisor during a recent call, I was told none were available. I informed the agent that I was in the process of composing a letter to the CEO and that a supervisor needed to contact me that day. However, it's been three days, and I have yet to hear from anyone. Adding to the confusion, the SunPower case number I was provided indicates they may respond via their app, which I checked periodically. Today, I noticed that, under payments, it states "No Payment due to SunPower." In conclusion, my experience with SunPower has been a disheartening and bewildering one. I genuinely considered removing the Equinox battery during the six months it was down and replacing it with a Tesla Powerwall. This company's disorganization and lack of responsiveness are truly baffling and far from acceptable. It’s now been another 2 weeks since Sun Power stated on Trust Pilot that they’d review my case and reach out to me. As usual, nothing has happened. We owe them approximately $15K, and all they have to do to collect it is provide a valid invoice stating what the payment is for so that we can use it for our tax returns. How difficult is it that this process should take months to simply revise an invoice? Especially for a company that promotes tax rebates for purchase of its products? For Sun Power, this task seems insurmountable as the saga continues...

SunPower sent out a third party company and they said that the reason the panels are not performing as expected is because they put the panels in the shadow of a tree on my neighbor's property. Isn't that considered bad engineering? I thought these people were supposed to be #1 in the Solar industry. Why would a solar company do that? What happens now? I lose money everyday that I have these panels on my roof. The 3rd party company just wanted to get paid by SunPower and SunPower does not want to take responsibility for the problem. They do not know what customer service is all about. Helping the customer with a badly designed system. You would think they would figure something was wrong when they see 9 years of Bad Performance Reports that they generate. It makes me feel like they just don't care. The insanity continues.

The on going issues with SunPower response to problems not being fixed/addressed has been deleted. Someone must be receiving a kickback to remove on going issues with SunPower. Long story short is we have a panel not producing for 3 months. I believe that a SunPower contract can be canceled if they do not fix a problem with a lease program in 90 days. I have called multiple times and after several months we had an appointment that was set up by the Great Jason from SunPower to get the panel fixed. We were all set. We received an email that the SunPower team would be at our location and we needed to be there. As you already guessed the almighty SunPower never showed up or called to say they wouldn't be there. Then I call customer service support to check on the issue and I am informed that our issue would be a priority. I called to check on when I would receive a call and was informed I would receive a call a week after I was told that our issue was a priority. I finally get the call we have been waiting for. I am put on hold then I am told someone will call me on Monday. Do yourself a favor look elsewhere for your solar panel system. More to come. The following is the response that SunPower sent about this review. This is a generic commonly used excuse that SunPower sends to customers. Reply from SunPower An hour ago Randy, we sincerely apologize for your experience and would like to investigate this further. We’ve sent another request through Trustpilot for more information. Once we receive your account or contact information we will reach out to provide you with help and work towards a resolution. We value your business and thank you for bringing this to our attention.

Horrible experience. The Solar panels are causing our roof to leak. The ceiling in our living room fell down and the walls were damaged. We are under warranty, therefore, they have to remove the Solar panels. The roof has to be repaired, they are responsible for the repairs. its 10/5/2023, would you believe they informed us that they will not be able to come to our home until 11/3/2023. We are in New York, I guess a roof can be fixed in the cold. Therefore, if it rain, more damaged will be done to our home. What kind of Company is this? And this was an escalated case. Peoples, before you deal with a Company, please read the reviews, go to the BBB. Initially, Greenstreet was our Solar company, they took over Greenstreet. I just wonder what the CEO of the Company would have handle this situation if this was his house. I already contacted the News Media. What Executive Support Specialist?? The last time I spoke to someone on 10/5/2023, he mentioned that he was overseas, I think India. He was trying to reach the scheduling department in New York, and no one was responding. Because on their end, the date showed 11/6 and my email indicated 11/3. This is so unbelievable, THIS IS UTTER MADNESS. You all are actually causing more damage to our home. Reverse role. What would you do, just sit on the sideline and pray to God is does not rain from 10/6 -11/3 or 11/6.

HORRIBLE! MY SYSTEM HAS NOT BEEN WORKING for over 5 months. I have had at least 15-20 calls to Sunpower. Always "kicking the can down the road", NOthing ever gets done. ON phone now with a where I customer service rep has a foreign accent, and I HEAR ROOSTERS IN THE BACKGROUND! Horrible, horrible company. DO NOT USE THEM. I am writing this while on hold, and wouldn't you know it the line gets disconnected? These crooks need to be sued!!!!

Sunpower has probably the worse customer service I have ever encountered. One of my clients asked me for a solar company and I referred them Sunpower because I thought they were responsive. I filled out the referral application to get a gift card and Sunpower would not honor it, they said the solar panels were installed before your referral credit was claimed.. keep in mind that I don't check in with my client daily regarding when her solar panels were installed... why would I? It's not a daily conversation. Thank you for the update but it has been over a month and we still have not heard anything, look at the year i got solar, and look at the client year that received and installed solar. The referral is very obvious

I purchased my solar panels through Sunpower specifically for their warranty. It stated they offer a "complete confidence warranty" that if a component needed to be replaced under warranty they were the only company that covered all associated costs with the repair. Which included installation. THEY LIED!! My microinverters and communication system failed. I found a company that was certified through SunPower to do the warranty work. Only to be told I was responsible for the installation. The parts were covered, but NOT the labor. This is not what's being shared on your website. BUYER BEWARE. I contacted support, and they're claiming that since I paid off my solar panel system, that is how it works. They also stated that if I was leasing the system, then they would pay for everything. This makes zero sense, and I am very unhappy with this bait and switch warranty.

Just spoke to their Customer Service Representative again regarding an issue with my panel not generating power since mid July. The CSR started the conversation coughing as if she just woke up. No excuses at all. I told her about the issue with my panel and asked her for an update(was told 3 weeks ago their technical team will fix the issue remotely and would give me an update last week but no response from them so I contacted them again). The CSR could not give me a clear response. She told me to wait some more as they are having backlogs. I asked the CSR why they have to let their customers wait that long without giving them updates. She just told me, “you’re not the only one!” I pay them on time as well as pay my electric company. Up to now my solar has not generated power and not even one of their technicians has come to my house to check the system.