Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Our solar panels went live in February and two panels stopped functioning in May. No matter who I call at this company, I cannot get somebody to come out and check the panels. I was finally contacted by email and offered a date next FEBRUARY. When last I called to say that was too long to wait, I asked to speak to a supervisor. The person on the phone was borderline snarky, and eventually promised that a supervisor would call me back within 24 hours. Well, unsurprisingly, nobody called. I am considering my legal options. UPDATE February 10, 2024: Sunpower never did contact me after they responded to this review.

Description of complaint: I am the Trustee of my Dads estate. He had a Sunpower Solar System installed on his home. After he passed, I found a buyer and called Sunpower to find out if the system was 100% purchased or leased so I could disclose this to the new buyer. I was told by two (2) different reps at Sunpower, on two (2) separate calls on recorded lines that the system was 100% purchased in 2021. The initial call confirming the 100% purchase was weeks ago, the second call (on 11/24/23) was to double-confirm that the system was 100% purchased after the "Life team" told our title/escrow officer it was leased, and not purchased (11/22/23). It was double-confirmed on this second rep call that the system was 100% fully-purchased in 2021, and that the rep had proof of this purchase in their system under a new, "purchase" account number (vs an older lease account number). This rep also said he would make certain to forward this info to the "life team" so they could remove the UCC1, and provide an updated warranty for the new buyer as he wanted to make sure this would not have an adverse effect on our closing. The Trust relied on this information from both of these Sunpower reps on the real estate disclosures to the buyer, agents etc. In turn, once again the "Life team" denied the 100% purchase today (11/27/23), asked for proof of payment, and held steadfast to their claim that it's a leased system the buyers could purchase for $52k (or lease). Frankly, there are two (2) Sunpower reps on separate, recorded lines both claiming to already have seen 100% proof of purchase of this system. After the "Life team" asked for proof of payment today (11/27/23), I spoke to a third Sunpower rep who volunteered that this "issue" has been elevated (with a "new" case number), and that the two (2) previously recorded reps "may actually be wrong and are confused." This is highly unprofessional protocol, maybe illegal, and as a result our real estate sale is now compromised. I am adding to this review (12/8/2023) as the Escalation Process at Sunpower is a sham. In fact, the process has been equally frustrating . Your "Specialist" has not returned any calls/emails after we provided all he asked for and promised he would respond by a specific day/time for next steps. Instead, he continues to "ghost" us. As a result we missed our escrow closing date as a result of Sunpower, and may likely miss the extension on 12/15/23 if Sunpower does not resolve this issue immediately. We are currently preparing complaints to the CSLB and Attorney General as we have lost faith in Sunpower to do anything right at this point. I have never had such an awful consumer experience in my life.

After yet another failed attempt at getting a purchase agreement emailed to us case owner continued to give us the run around. Case owner also failed to respond to the request of the email. After the deadline for a purchase agreement came and went we informed our agent we would no longer be able to move forward with this purchase because of SunPower. Now we are out thousands of dollars in inspections because Sunpowers could not fulfill the requested information. 11/18/2023… We have completely cancelled our escrow and will not be purchasing the home solely on the incompetency of SunPower and their case owners. Good luck getting the 56k you are trying to collect from seller. We will never buy a home with your products because we don’t want to have to deal with this garbage of a company ever! If you are a reading this review… DO YOUR HOMEWORK AND INVESTIGATE THESE SOLAR COMPANIES THOROUGHLY!!! They a disgusting vultures praying on the home owners!

This is 3rd time they promised to show up at the meeting but never did. How I can trust these people in the company for my solar panel installation? Instead of promising something you can't do, you guys need to work on team collaboration. This business definitely needs improvements! So far horrible experience

I bought a townhouse a couple of months ago that had a SunPower system already installed, the problem was with the activation of this system. Most of my neighbors had this activated within a couple of weeks (or less) but my system took over 3 months, very bad follow-up on my case, they kept blaming my power company for not giving the permission to operate but when I questioned my power company they confirmed it was done a week or so after closing on the house. It was one thing after another until a tech (Warren) was sent to my house and completed the activation process. My interaction with Warren was the first nice interaction, he was knowledgeable and was able to activate on the spot. Once activated I contacted customer service to see if there was anything that could be done because of the delay and the cost it incurred for running the AC during the summer and I was told I would get a call from someone to discuss further and it's been several weeks and no call.

In late summer SUNPOWER INC completed the installation to my solar panel array. After paying them the final payment after completion I noticed several of the panels were defective and or not reporting. These panels come with an end to end warranty for 25 years including material and workmanship. After almost 4 months, 3 different escalation specialists, and two home visits by their MASTER installers, they have still not been able to complete the task of replacing ONE solar panel. Their repair department notified me today that they would come out, in 2 MONTHS, and look at my solar panels and inspect the micro inverters (inspect not repair/replace). The insane thing is that SUNPOWER’S master installer came out a week ago to check out the micro inverters and they were able to repair the faulty ones, but they found a solar panel that was faulty and needed replacement. SUNPOWER’S master installer informed me that they have no stock of parts and no idea when any parts would be available so they could not schedule an appointment to fix the problem. Now they are coming out in 2 MONTHS to do the same thing that was done last week. In 2 MONTHS it will be 6 MONTHS since I start asking to get this repaired and this with no repair in sight. A warranty is only good if they actually plan on honoring the warranty, which they absolutely don't. Buyer be aware, very aware!!!

Case number 03499607. Was just informed by text the inverter scheduled for installation tomorrow was damaged and a new one will be ordered. I system has been down for 6 months basically with only 1820 kilowatts generated this year. I please inform the lease outfit that Sunpower will be making the payments until the system is back up and running including the last payments that were not paid as the system has not been operational. This is crazy. This is no way to treat a customer. Now this process will start all over like the last 6 times. Does anyone look at this stuff that cares?

I only gave one star because zero was not an option. I have had a unresolved case for over a year! My escalation specialist assigned to my case, Hasn't escalated this case at all. Also, she has refused to take my calls or returned my emails. My SREC readings have gone in REVERSE for the lifetime readings. As anyone would know, this is impossible. DO NOT USE SUNPOWER!