Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Cannot give a zero so one but I meant zero. My system is down due to inverter problem. They told me that is I am lucky it will take 6-9 month to get a new one. The contract say they have to fix it in a timely manner. Contacting my lawyer and FTC. In the mean time they a still taking money from my bank account

4th year in row my bill keeps creeping up. It takes months of me emailing/calling (on hold right now) to get someone to listen and get boots on the ground to come check system. They check remotely and it ALWAYS seems to be generating correctly. But each time local contract company comes they have replaced 6 panels or 8 panels or realized it wasn't hooked up to wifi. So, customer service is horrible and i haven't had a bill less than $50 consistently after first year EVER! This month over $300, from in the $190's. Had to complain to BBB last year to get someone to listen. Looking like may be practicing my writing skills again if this is rectified on this call.

No communication. 2 weeks every day, more than 1 hour holds, no one answers.

The system hadn't worked for months. After many calls and hours spent on hold, they finally came out 2 months later after my last complaint to do repairs. They found one of the two inverters were not working and not repairable. Tech said he'd be out in "a couple of weeks" to replace it, since they had none in stock. So were they not going to install new systems without inverters? BS. Anyway, I heard nothing for over a month. I finally contacted them yet again and got a supervisor. They scheduled me for an appointment another month away. I'm the meantime my electric bills have been through the roof. They say they will reimburse me, but I'm not holding my breath. BTW, when the tech had to call in, he had to use the same number I call for customer service. He was on hold over 20 minutes on site and left before they answered. Their after sale service is beyond horrible. The State AG should look into them. UPDATE: Service man finally came out on 1/9/24. He said I'm here to replace your transmitter. I said they replaced that in November. You're supposed to be here to replace the faulty inverter. He said he had no inverter and the order said transmitter. I took him to look at the transmitter I had and he could easily see it was brand new. He called in and they told him that no inverter had been ordered. They have now supposedly ordered one. Goodness knows when I will get it. They couldn't be any worse of a service company. I don't know what solar company is good, but avoid Sunpower like the plague.

I had solar installed summer of 2022. Before installation, technicians were sent to evaluate my roof. They told me my roof was in excellent condition. I asked them how that could be considering the roof is 37+ years old. The technician told me it looks good, but if the roof needs to be replaced in the first ten years, SunPower will pay to remove the system and reinstall it. When I contacted SunPower about removing the system so I can reroof, they sent technicians to inspect and they reported that their system was not the cause of the leaks. I never said it was, I just need to coordinate them removing the panels so I can reroof. I'm then told it will cost me $5000 plus a $300 inspection fee to remove the panels and replace them. When I told them what their technician had told me about them paying for it, they denied this was their policy. They might tell the employees so they don't mislead potential customers. I finally agreed to pay this fee under protest and they removed the panels, they removed them, and I had the roof replaced. On 10/25/23 I called customer service to schedule the re-installation of the panels. On 11/2/23 I contacted a customer service rep and complained that I hadn't heard anything from them. On 11/8/23 the customer svc rep said scheduling should be completed that day. On 11/15/23 I contacted the same rep and informed him I still didn't have an installation date. I had some concerns about additional charges and questioned them. It turns out almost half those charges were to provide and install the mounting brackets. I told them the mounting brackets are already installed and asked them to remove these charges and I'll agree to the rest of them. On 11/17/23 the rep told me he'd have someone call me to schedule the installation. On 12/1/23 they emailed me a contract to sign thru DocuSign. They had not removed the fees I had asked them too, and the redraft the contract and I will sign it. I never received a new contract. It's now 12/9/23 and I still have no contract, no installation date, and I've been without my system for about 6 weeks. SunPower doesn't let you talk to anyone but the operators in their call center. There is no communication between the departments and the consumer. They tell me they've "Escalated" the case, but this is a meaningless term. I've contacted the sales rep who tells me he's going to follow up but I don't hear back from him either. This is the worst choice anyone can make for a solar installation. Buyer Beware!!!

While solar power is efficient and works by itself producing power when it sunny. I’ve enjoyed numerous years of solar power reducing my electric bills unfortunately I’ve gotten stuck in a very terrible situation where SunPower customer service doesn’t respond after numerous emails. Long story short. I was alerted to a problem with one of my 17 panels. After 3 months service came and for one reason or another things just got worse. The was issue with squirrels chewy in the outer wire casing and the service techs lifted and checked all panels and declared that 14 of them had been chewed and needed to be replaced. So tech removed wires from 14 panels and left and has not been back. Customer service has no idea what they’ve done and so I’m now left with a non working system that I pay lease cost each month without any power production. All customer service does is make excuse and says they are soon it and will update me in another 7 days. This has been going on since April. Terrible terrible service. Sorry I went with SunPower. Check repair case # 03228248 Be careful when you call customer service as they like to open new ticycase number and then they lose track of how bad this is getting. Update after SunPower reply. I received virtually no substantial information from the support person and it seemed the information he had from repair was months old. I asked a straightforward question and received no reply. He can’t even tell me at what point the repair or replacement of panels are. Just wait another week for a reply. I point out the repair guy should make things better but reality is when he left with pane disconnected it made the situation worse.

My Sun Power monitor went out last July 2022. Every month I receive a nice update, the same update that we are still looking into it and we referred the problem to an another department. Each department has a different name. I think the only department left is the billing department but I’m not sure they could help me either. Not my system seems to be failing, no power being produced or minimal power. Called customer service and was told that they couldn’t look at the system unless the monitor is working. “GREAT”. No monitor system no technical support no help! I am now at a loss of what to do. My monitor system haven’t worked since July. Four division should have fixed the system by now or they can’t or they just don’t want to Sun Power systems work great most of the time try to have something repaired and you will hit a very well trained fire wall. The first time I had a problem with insufficient power it took almost 8 months now the system isn’t working monitor system is down for 6 months. Customer service can’t even see what’s wrong Please let me know what to do next.

Sunpower installed my original system on my new house. Everything went as planned without any incidents. 2 years later, i decided to add more panels to my original system. There were a few problems with this install. One by one, the issues have been fixed. It has been a lengthy job to say the least. The last problem, they refuse to fix. With the second install, they put in another monitoring box. Not sure why. They should have hooked up to our original monitor box. When its all up and working, they tell me the system is working fine. I don't see the panels on my app. they tell me the panels are under a separate account. so to see the system, i have to look at two different accounts. They tell me this is normal. I'm pretty sure this is not normal. I should be able to look at the app, and see all my panels in one account. Im going to get this fixed one way or another. I find it hard to believe that a company that has the best panels in business acts this way.