Rockin
Customer Service?? Where!
3 months later update: Suno FINALLY emailed me back, but took a month after their initial, actual response (3 mos) to get 5k credits returned.. dont get excited, i have to re subscribe to use them OR, use the 5k credits as free, no adjustments, no specific variants to songs like you have if ur paying again. Is that fair? imo, no. I had to pay to get the creative credits, but the credits i got refunded arent the same. Granted i DID at least get "something".... I have been a paying subscriber since January and the customer service is nonexistent! I’ve emailed support twice now…. Once five days ago and again this Friday. I ONLY received a generic, AI, auto reply telling me “someone will get back to me soon” AFTER telling the AI in email that I want a REAL person! It’s been way over 48 hours with no human contact. I am paying 10.00 a month and the 50 free daily credits have not been applied to my account once since Jan 22. It is now Feb 1. I am paying for a subscription and not receiving the advertised daily credits I am entitled to. Suno’s AI has wasted WELL over 200 of my paid credits because it fails to follow instructions, cuts songs off mid sentence, ignores lyric cues, and the audio output is consistently over modulated. Suno’s interface is also broken. I recorded a video showing exactly how the tags and lyrics disappear from the boxes and sent an unlisted YouTube link to “support”. That video still shows zero views which proves support has not even looked at the evidence I provided FIVE days ago. I cannot edit words in the text boxes even when well below character limits. I have tested this on both Brave and Chrome (Windows 10) and the bugs persist on both browsers. I am forced to edit in a separate word doc and restart the process EVERY single time. This is unacceptable for a paid service. I have reported multiple bugs and provided video proof only to be ignored??? I want my account fixed and the missing credits I paid for applied immediately.



