SunoReviews of suno.com

Very disappointing experience. I was charged for a full annual subscription instead of one month. I contacted support within 3 minutes — literally three minutes — asking them to switch the plan from yearly to monthly. Despite providing all requested information, I have not received a single response for 20 days. No confirmation, no update, no explanation — just complete silence. Charging customers and then ignoring support requests is not acceptable. Please be extremely careful and double-check the subscription terms before making any payment.

I requested a refund on January 19th, immediately after an unintended renewal. I have sent 6 follow-up emails over the last 30 days. Suno's support team gave me a boilerplate "specialist is looking into it" response on Jan 30th and then completely ghosted me. They intentionally delayed the process until my subscription expired today (Feb 19th), causing my 2,500 unused credits to disappear. This is a deliberate tactic to steal money from customers by ignoring valid refund requests. Absolutely unprofessional and deceptive. I have initiated a formal dispute with my payment provider. Stay away from this service if you value your consumer rights.

Dont reply to emials, took double the amount agreed upon from my payment system

Non-existent customer service. They took my payment for Premier, but the account doesn't work.

I can’t go any lower cause if I would it’s so I will give them a -5. They don’t respond at all except to tell you that somebody will get to you as soon as possible but the whole week has went by and I can’t even get my account fixed. But I paid for the service only had it for two days working and now I can’t use it in a half the month it’s about to go by already

Facturation abusive sur un abonnement de 1 mois qui a été injustement renouvelé alors que je m'étais assuré que non ! J'ai donc été prélevé le 24 janvier de 33,60€ ! Depuis le 24 janvier je reste sans réponse de leur part soit 10 jours malgré mes relances !!!! J'ai envie de les insulter ! la chance pour ces salopards que j'ai payé avec ma parte et non PayPal sinon ils l'auraient dans le... Répondez bordel !

I do not recommend using Suno. I was charged automatically after forgetting to cancel, and their customer support is basically nonexistent. You only get automated bot replies, and no real help. I tried contacting them through X (Twitter), Instagram, and other social media platforms, but they never responded, even though they keep posting. The service itself is unreliable. Many generated songs contain errors or do not follow instructions, and credits are not refunded. Even worse, they claim that premium users can distribute the music, but this is misleading. One of my songs was flagged by DistroKid for copyright issues, even though it was generated by Suno. In the end, I had to contact my bank to fix the charge. Very disappointing experience.

I have changed my subscription so that I pay 120 USD annually instead of 37 USD per month! But in addition to the 120 USD they continue to deduct 37 USD every single month. I informed SUNO about this from the beginning and they keep deducting the 37 USD from my subscription. If they respond it is an AI robot that says they will get back to me, which they don't and it costs me 37 USD every month until they respond!!!! I don't want to completely cancel my account as I have a lot of material on my SUNO account.