SunoReviews of suno.com

It's been a month since my $120 refund request. Support keeps saying 'forwarding the issue' but does nothing. Total lack of communication.Are you going to do something about it or are you going to continue to deceive people? Joanna.Bagier

I accidentally purchased the annual subscription and contacted customer support multiple times to request a switch to monthly billing, but I have not received any response.

Horrible! You will never get a response from them for issues. The glitches are incessant. Buffers forever. Takes credits even when uploading fails. Just an overall bad program.

I purchased a subscription with them and then I can’t enter my mobile app and getting error “something went wrong” and tried to enter million of times , I tried to refresh app , close it , even restart my phone and nothing. Tried after some time and there’s been the same result and error . I thought that the reason might be that I can’t be logged in mobile app and web at the same time so I logged out from web app to test it - still same error. And what is more frustrating I can’t even log in to web app as there’ been an error “too many attempts” . So I paid and can’t use the app at all. When I used free version I had no problems. When I paid, I lost any possibility to use the app. No customer support, no any replies at all.

This attitude is absolute fraud! I paid for the app and can’t login there , the customer survive didn’t respond leaving me absolutely ignored . All troubleshooting steps that I can do myself don’t work. No app , no money, no support - just total frustration.

Ongoing Login Failures & 5-Second Render Issues for Paid Subscriber I am a paid subscriber and have experienced continuous platform instability since Saturday afternoon. Issues include: • Inability to log in using my registered phone number (“Something went wrong” error). • Multiple song generations producing only 5 seconds of audio while credits were deducted. • Playback failures and capacity error messages. • Extended downtime with no clear resolution timeframe. Support has acknowledged backend instability and elevated usage affecting service, and the case has been escalated. However, access to my paid subscription has been unreliable for multiple days. As a paying customer, I expect stable authentication and consistent generation performance. At present, reliability does not meet that expectation. I hope this is resolved promptly and that affected subscribers are properly compensated.

I subscribed to Suno on February 13, 2026 specifically to use the Persona feature (custom voice/persona creation), which was prominently advertised. Shortly after subscribing, I discovered that this feature had been disabled/removed due to copyright concerns. This was the primary reason I purchased the subscription. I immediately requested a full refund. Support acknowledged my request and said it was under review. After more than a week passed without an update, I sent a polite follow-up asking for a timeline. That follow-up was ignored. With no response and no resolution after 10+ days, I was forced to open a dispute through my bank. If a key advertised feature is removed, customers deserve transparency and prompt refunds. Unfortunately, my experience has been frustrating and disappointing. I hope Suno improves communication and customer support responsiveness.

Add instrumentals to songs is absolutely TERRIBLE Dont get a subscription if you want to add instrumentals to your song. Its terrible and the customer service doesnt help you at all. I just lost money on this service and will not ever subscribe again.