SunoReviews of suno.com

it is a fraud, you pay once and is impossible to cancel after. they took 38 euros momthly until i cancel the card. i write them email and no answer, i have tryed to cancel from my account but it is impossible. so. be carrefull, you pay once and after they charge you forever

I ordered additional credits but despite the site saying the purchase had gone through, the credits were never added to my account even though I had paid for them. Even worse, their support centre just totally ignores the emails I’ve sent asking them to rectify the matter.

I have rarely experienced such a frustrating and misleading customer experience with a paid online service. I paid €33.60 for a Suno Premier monthly subscription on April 21, 2026 (receipt #2933-4720-4686), yet my subscription expired on May 8, 2026 instead of lasting until at least May 21 as any normal customer would reasonably expect from a “monthly” plan. In practice, I paid for a monthly subscription and lost nearly two weeks of paid access immediately. What makes this even worse is that this shortened billing period was never clearly explained before payment. The receipt itself shows a billing period running from April 8 to May 8 even though the payment was made on April 21. I also lost 680 credits during the upgrade process. These were NOT leftover credits from my previous Pro subscription cycle because my previous cycle had already been fully exhausted before April 21. These credits came afterward through rewards, challenges, and additional accumulated usage. Despite sending multiple detailed emails with screenshots, video proof, payment receipts, and explanations over several days, support never properly resolved the issue and eventually stopped responding entirely. The platform itself also suffers from constant technical problems: • failed generations • broken “extend” generations producing only 10-second clips instead of several minutes • audio artifacts • prompts not respected • unusable AI vocals despite extremely specific requests • wasted credits on failed outputs To make matters even worse, during my final evening before expiration, Suno itself displayed a technical warning saying the service was experiencing issues, preventing proper use of the remaining credits and paid access time. So not only did I lose credits and lose nearly two weeks of paid subscription time, but I was also unable to properly use the service because of their own technical failures. The lack of transparency regarding billing periods, disappearing credits, subscription handling, and support responses is honestly shocking for a paid platform. I have screenshots, payment receipts, emails, and video proof documenting everything. At this point, I seriously regret trusting this platform and I am strongly considering moving permanently to competitors like Udio. Very disappointing experience.

I purchased the pro membership and it worked flawlessly for a month and then 2nd month the amount got deducted but the subscription didn't get renewed. I followed up on discord as well as on the email, haven't received a response from their end and it's been 5-6 days now. Really poor and slow service.

They have been taking from my account and since Feb saying they will refund me for a free account that they have been taking money for and on our last email, no money and since then no response. They have ghosted me. Here is my last email acknowledging what they owe me. Hi Bridget, You're absolutely right to be frustrated — it's been 6 days and you should have received the remaining refunds by now. I'm escalating this to our billing team immediately to find out what happened. The refund request I submitted on April 15 was supposed to cover all 6 months ($93.18 total), but clearly only one month processed. I need to get confirmation from our team on whether: Google Play only processed part of the refund, or There was an issue with how the refund was submitted Either way, you're owed the remaining $77.65 and I'm going to make sure you get it. I'll update you as soon as I hear back from the billing team — this should be within the next 24-48 hours. I know you've been more than patient with this, and I apologize that it's taking this long. Best, Suno Support

I am very disappointed with my experience with Suno. I paid for a subscription, but when I requested a refund, the money was never returned. What makes the situation worse is that I contacted their support team multiple times via email, and received no response at all. Taking payment and then completely ignoring customer requests is extremely unprofessional. There was no explanation, no update, no attempt to resolve the issue. This kind of behavior shows a lack of respect for customers and raises serious concerns about the company’s reliability. Based on my experience, I cannot recommend Suno until they start honoring refunds and responding to their users.

Suno utilise des dark patterns délibérés pour empêcher la résiliation de l'abonnement. Le bouton d'annulation est introuvable dans l'interface principale — il est caché derrière "Update payment", qui redirige vers Stripe. Une fois là, une pop-up "Renew your subscription" met en avant le renouvellement sans option claire d'annulation. Et cerise sur le gâteau : après avoir (cru) annuler, le bouton principal affiché est "Ne pas annuler mon abonnement" — une inversion sémantique classique conçue pour piéger l'utilisateur distrait. Ces pratiques sont illégales sous le droit belge (Code de droit économique, Livre VI) et le RGPD. J'ai soumis un signalement formel à la FTC américaine et à l'APD belge. Fuyez.

I purchased a Suno Premier subscription (£122.88, Nov 27, Invoice ADQVOFIQ-0002). The service worked initially. However, after being logged out, I was unable to access my account again using the same login method. Suno support later claimed my account was linked to a phone number login. Using that method creates a completely new account with no subscription or tokens. Current situation: * Payment taken in full * Original account inaccessible * Support acknowledges an issue but has not restored access * Replacement login method does not recover the paid account I have provided evidence and followed all support instructions, including recording a video showing the failed login process. No resolution has been provided. A chargeback was attempted but declined due to Mastercard policy on subscription disputes, despite this being an access issue rather than a cancellation request. This is not a billing dispute — it is a failure to provide access to a paid service. I am now escalating this through formal consumer protection channels. I would simply like access to the account I paid for, or a full refund.