SunnysportsAt SunnySports, we're outdoor enthusiasts who believe in sharing our knowledge and passion--because outside is for everyone. With collaboration and creativity, we make it easy for anyone to access outdoors. Through community, collaboration and a shared love of the open air, we help our customers experience adventures big and small. So everyone can #ChooseTheOutdoors.
Sunnysports (sunnysports.com) has 66 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Excellent
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66 approved reviews, newest moderated first
Fashion S.
I ordered 2 times from this web-site. Both of them were canceled. They do not have an instock.
Response from SunnysportsFeb 1, 2023
Hi, I apologize that we were not able to fulfill your order. If you have a moment, can you please email me your order details so I can look into what happened. My email is [email protected]. Sincerely, Nancy Miller Sunny Sports CS Ambassador
John S.
They sent me the wrong item and now they are out so I cant get the item I payed for.
Response from SunnysportsFeb 1, 2023
Hi John, I'm really sorry for what happened to your order. I would welcome an opportunity to look into what happened here. If you have a moment, can you please email me your order number? My email is [email protected] Sincerely, Nancy Miller Sunny Sports CS Ambassador
L
Shoes showed up late and horrible condition
Response from SunnysportsFeb 1, 2023
Hi, I apologize for the delay in getting you your order and the condition it arrived in. If you have a moment, can you please email me your order number so I can review what happened? My email is [email protected] Sincerely, Nancy Miller Sunny Sports CS Ambassador
Ajo Desde A.
I bought shoes from the website. They were not waterproof as advertised. I used them for a day and wanted to return them, but they did not accept the return. The return policy is misleading and not worth it Zia C. (Sunny Sports) Nov 20, 2022, 9:14 PM EST We are sorry. We are unable to authorize the return if the item has been used. Please understand that the as per our return policy, the products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories. We apologize for any inconvenience. Thank you for shopping with us we appreciate your business. Sincerely, Zia C. Customer Care Associate (866)611-1600 or (212)333-5059
MIKE
I ordered microspikes to use on a hike in the white Mountains. tried on one at home over my (clean) hiking boots but they didn't fit so I left them at home in the original bag, box, instructions etc. Weather was above freezing and didn't need them anyway. Returned them on 10/8 and inquired about them on 10/18 and was told they had trouble locating them. Sent them the tracking number and received an email on 10/20 stating they have limited staff (until 10/18??) and it would take them until 10/24. Fine. On 10/25 I was told they couldn't refund me BC they had been used...had some sort of salt residue (???). I've never had this issue in 45 years of enjoying the great outdoors with a large variety of outfitters.
Joe
Customer service is horrible. Ordered 2 camp chairs and wanted to return and purchase different chairs (more expensive). I told them I had only opened them and realize they were the shorter version of the chair and wanted to exchange them for regular height. I had all original packaging, tags, etc. It took 2 weeks for Return Dept to say they can't accept the return. Why did it take 2 weeks? And why can't items in new condition with original packaging be returned? Never shopping here again.
Response from SunnysportsOct 25, 2022
Hi Joe, I sincerely apologize for the negative experience you had with our Customer Service team. I would welcome an opportunity to look into what went wrong here. If you have a moment, can you please email me your order details at [email protected]. I look forward to hearing from you. Sincerely, Nancy Miller Sunny Sports CS Ambassador
Rocky H.
Ordered a pair of shoes. got them in a few days. No issues
Mel P.
Found the shoes I was looking for at a great price. Shipping was free, no issues there. However, I opened the shoes and see that they were used! The bottoms were not white and there were scuff marks along the white part of the shoes. I was offered a partial refund (less than half of what I paid) or I could return them for a full refund. I'm going to keep them, it's just super shady to get used shoes.