SunnysportsReviews of sunnysports.com

Thieves !! website stole my card info and took money from my account. Stay Away!

Ordered a Marmot 3p tent on Tuesday. As I ordered the estimated arrival date was Friday. The tent was on sale at just over 50% off retail. The tent arrived on Friday via UPS and I just inspected it. Brand new with no flaws. I can’t comment on customer service as I didn’t need to use it. I will continue to use this company in the future. The problem with reviews is the majority of consumers who receive good service don’t leave reviews, myself included. I read the reviews here and what made me decide to try Sunnysports.com was their customer support responses to recent negative reviews..

Ordered a North Face luggage on May 23. A shipping label was allegedly created but there was never any tracking info or package movement. Wrote a few emails which received a generic response. Called in a few times and waited on hold for over 40 mins each time despite a voice prompt saying I was the next called in line. Eventually while waiting on hold, your call ends up getting disconnected. After 3 days of trying to get through, someone finally picked up and I mentioned that I needed to know what was holding up my order which was over 2 weeks late. Was told the package seems to have been lost and was promised an overnight delivery. This was on June 9. On June 11, I logged into their website and saw a new order placed for the same item that said in progress. After 2 days of in progress status, I can no longer trust SunnySports or take them seriously. Writing this review to warn everyone else, stay away.

Snowboard bag came super fast and was overall a super good deal.

They charged my card but never shipped anything. I contacted them a number of times and they wanted to start a 10 day "tracer" (after the promised delivery date) with the shipper who does actually provide proper tracking but never even received the package from sunnysports to start with. After I refused this, they promised a refund but then kept asking for extra days every time the deadline has passed for the refund to arrive. Ended up disputing the charge with my credit card company. Easily the worst merchant I've dealt with in the last 10 years. Zero stars would be more appropriate but it was not an option...

Buyer beware! I ordered the Dakine Heli 12L backpack in Oceania. I received the Dakine Heli 12L in Vintage Camo. I reached out to customer service via email on 1/2/25 and received no response. I called 3 times explaining my situation and requesting a return label and information on whether or not they had the item I originally ordered. I received the same response “we’ll get back to you tomorrow”, or told me they sent me a return label and never did. It took a fourth phone call before someone sent me a shipping label. Take note that their return policy is full refund from date on INVOICE. I feel like I was given the run around until this time expires. I would be highly cautious before placing any order with this company. It appears they have a track record from other reviews online of sending the wrong item and not issuing refunds. I’m highly disappointed with my experience and am not holding my breath for receiving my refund- even though the mistake was on their end.

Deceptive Advertising of Product + No Refund This is the worst company I have ever done business online. I have 3 kids so I have done a ton of business online. They had a pair of Mens Shoes discounted to 167.00. I purchased them to find out the size was unisex?? I used their filters on their website to filter only mens shoes. They would not refund the product. This company should not be allowed to be in business. As you can see with their rating they make profits by ripping people off on the regular. I decided to write another review a year later because still to this day they are worst company I have ever done business with. Merry Christmas Sunny Sports see you next year on the review page if you continue to rip good people off.

I ordered a " changeable magnetic magic cube " from their website via an ad on facebook. Only after clicking for only ONE it had defaulted to ordering three and took payment for three ! I tried to cancel via website using e mail and message on website . NO response except for an e mail saying payment had not been processed. No i get an e mail saying its been sent despite me attempting to cancel before they sent ! I will have to dispute this via my bank as i know how this will go