Sunny Health & FitnessReviews of sunnyhealthfitness.com

1 year follow up: don't fall for their response, they did not help in any way. Blown away by this company's low quality treadmill and lackluster customer service. The treadmill I bought stopped running and while in communication with Sunny I learned that the issue actually originated from it being misaligned from the get go. The customer service tech had me jumping through all sorts of hoops to "fix" it, none of which addressed the issue at all, and in the end completely failed to stand by their product. Sunny's bottom line was basically the corporate version of "sucks to be you, maybe the retailer will care." Outside of a shady used car lotz I've never seen anything like it.

Sunny Health & Fitness SF-E905 Elliptical Machine Cross Trainer. Just bought the aforementioned machine from Amazon UK. I was halfway through putting the machine together when I saw, in the user manual, a note written in red Pen saying that the bolts that attached the pedal support bar to the pedal cranks were too big. Obviously, this meant that the machine had been sold previously and then returned due to these two bolts being too big. So I checked them myself thinking the seller would have changed these bolts for the correct bolts. However, the seller had not. All they had done was send the machine out again without checking anything. I am now the not-so-proud owner of a machine that has been sold once and sent back and am now in the exact same position as the first buyer. I have to undo all my hard work, re-pack the machine parts, find a printer to re-print the return label, and get it sent back to Amazon. I wouldn't mind had the first buyer not made notes of the problem in RED pen, but the problem was ignored by lazy people and poor customer quality service. What an absolute shambles. Very, very poor customer care on every level.

Ordered recumbent bike with hand pedals; ($430). Used it for three days - the seat was so hard that I ended up with blister on my rear. Complained to Sunny, was told the seat would soften with use. A hard resin seat isn’t going to “soften”! No satisfaction after dealing with customer service. $430, & they can’t give customers a seat that is usable! I reached back out to Sunny once again as suggested, was told they would“pass on my feedback” to their design team, but no compensation would be given. I will now make a formal complaint with the BBB…

Bought treadmill off Amazon 2020. In March 2022 needed a replacement remote. Sunny advised shipping delays 8-10 months. Then I was told that same timeframe a couple more times when checking in, in latter months with the last time being in September 2022. When checking in now in February 2023 they said it's now a discontinued item and they won't replace the remote. The whole time they were advising 8-10 months I felt like it was bs. Now it seems like they were running out the clock until the time became discontinued.

Terrible products and terrible support. I have bought two products from Sunny Health and Fitness. Each was faulty and cost me an obscene amount of time. The first, a treadmill, broke within months. It took weeks of back and forth with their support to have them even send me a replacement part. That, of course, arrived with no instructions. And when I finally made the replacement, it didn’t work. They had to send me a new treadmill, which while appreciated, meant I had to pay for bulk garbage removal of the first. Two years later, I bought an elliptical. After spending hours putting it together, the SINGLE piece that arrived assembled didn’t work. More hours and hours of working with the support later, (and another promise of a replacement piece that I clarified will once again have no instruction) they just gave up and refunded me. So, now I have a huge piece of bulk garbage that I have no means of getting rid of, yet again.

I purchased a spin bike from Sunny Health and Fitness at the beginning of the pandemic. I am a spin instructor and have been teaching online (and continue to do so). Since I've bought the bike I have had nothing but problems. I have had to replace the pedals three times and the clips half a dozen times. The cranks are now striped. As a result, my bike is not useable. I contacted Sunny to get the extra parts and they have told me that they do not have them but that I could search online to find them. I haven't been able to find them online. When I spoke with customer service they were nasty and condescending. No resolution, just "sorry for the inconvenience." This is an incredibly poor product and the customer service is abhorrent. I work at four different corporate fitness centers and will be sure to make it clear what I think of this company. Buyer Beware!

The product worked well for 9mos then I stopped using it while out of town for a bit, when I started back using the machine again, it worked well for about 5 months. One day in the middle of a walk, the buttons on the console pad just abruptly stopped working, and although the machine was still powered up, without working buttons, the tread no longer moved. I called Sunny,and they advised my warranty had expired but suggested we buy a new control board & upper, middle, and lower console wires (which should have lasted longer than 18mos). We purchased the parts, installed them, and NOTHING! Every time we contacted customer service (3 different people) to try to get an answer about why the machine isn't working they tell us to send pictures, and there is ALWAYS some excuse they come up with - they can't see the part in the photos. Did we order the right replacement part? You mean, the part you suggested was the problem! Or they say, it should be a three-wire part, OR oh no! it should be a two-wire part. It's just ridiculous, I bought this equipment brand new - on Amazon for $460 and now I have nothing to show for it. Research other companies to purchase a treadmill from. Or like me, you'll be stuck with an additional expense to discard equipment that won't work for very long, even though it was never run on, or at an incline higher than 5. Just regular brisk walking will kill the cheaply made motor & wires put into this product. I regret this purchase!

My rowing machine arrived through Amazon with a broken pedal. I contacted 'Sunny' and it sought verification of purchase and a picture of the pedal. Two days I was notified that a pedal was being shipped out to me. So I am very pleased with the service and response time.