Sunlighten, Inc.Reviews of sunlighten.com

Cookie Jones and Eliot Forton are absolutely wonderful! They are both friendly, responsive, and incredibly helpful. My husband and I are always so happy with Sunlighten’s customer service anytime we interact with them. We love our sauna!

I had a great experience purchasing from Sunlighten. But after the order was placed, my rep ghosted me when I reported having issues with the purchase. The screen recently broke on mine, and after getting ahold of customer service, they promised a shipment of a replacement within 6 days. Two weeks go by and I hear nothing. I reach back out and get an automated message saying that the part was back ordered and it will be at least 2.5 more weeks until they receive more tablets. I have been thoroughly disappointed and unimpressed with a company that boasts itself on its customer service. And it’s Rep Spencer McKay absolutely ghosted me when I tried to ask for help with some problems. Take this as you will.

Greg was great to work with. Helped me with all my questions.

Although I have not received my sauna yet, I can give testimony to my VERY patient and knowledgeable salesman, Ryan Williams. I had numerous questions and he answered them with diligence and expertise.

Prompt receipt.

Great experience. Lots of great info and questions answered before we purchased. Love our sauna!!

Along my winding health journey since the age 19, I have found a few truly supportive teachers and tools. One of these is Dr. Mark Hyman. In April of this year, I walked into a wellness center next-door to my local health food store. They had SunLighten saunas. Due to Dr. Mark Hyman's recommendations on his podcasts and his ads I have seen on Instagram, I chose to try the saunas. I loved the experience, and continued visiting 3x/week. In July, the owner of the business became suddenly very ill. Before she passed, she and her husband offered to sell me this business as I had shared my vision of building a community based nervous system and autoimmune support wellness center. The owner, Dr. Katie, passed away just a couple weeks later. I put in many late nights and was able to open the business back up in only a few weeks to keep supporting the many cancer survivors in my community who also utilize these saunas as 2 local doctors refer here. The saunas has deeply supported my autoimmune recovery journey, and I'm also recovering from Epstein Barr and autoimmune induced encephalitis. So I am often tired and this new business is a HUGE heart project, and gave me a boost in motivation. My grandfather also passed in April, and unexpectedly left me a small gift which is the ONLY reason I was able to purchase the business. I am not in a place to have been able to purchase otherwise. Up until last week, my experiences with the SunLighten customer service team has been lovely. That changed very suddenly and drastically. I had received customer complaints about the heat in one sauna not being adequate. Also, 3 blue indicator lights were out, and one heater. So, on a Saturday, I stayed after hours the afternoon testing the saunas with the service agent. I read him the serial numbers on the lights and panel numbers on the heaters. I thought we had built great rapport, and figured out my issues. He said he needed to check more reports after I left the last sauna on for a 6 hour period. After taking that Saturday afternoon to chat and test, I called back the following week to receive the results of the test on the last sauna, and to place the order for the necessary parts. The woman who answered transferred me back to the person who had helped me the previous Saturday, which was great, and I ordered over $500 worth of supplies. My business is very small, very new, and we are NOT in a position to spend money lightly. When I received the order, not one part was correct. I called Sunlighten to discuss. Even though I had ordered the parts and spent a total of nearly 10 hours at this point on the phone with service agents, the agent told me I wasn't in the system and could not find my business name. I spelled the name to him, and he became offended. The call went south from there. He claimed he could not find me and even after I gave him my order number, he seemed to be intentionally finding it difficult to help me. We never even got to a point of any resolution, as I was upset, and he refused to transfer me or get a supervisor. I ended up hanging up and submitting an email to let them know I would be filing a fraud complaint with the FTC as the agent refused to allow me to speak with another human. I did not wish to speak to this person after his rude attitude. A professional, polished, and obviously well-educated man called Duro called me back from another department the next day, and worked diligently to resolve the situation of the wrong parts. I was so upset initially, and he spent 26 minutes listening and resolving the issue, even when I broke down from frustration and cried. Amazing service. A human-to-human interaction. I was happy with the outcome. Back to today. The customer service manager, Nick, called to attempt to address the situation with the initial customer service agent. Suffice to say, it is obvious why the initial agent thought it was ok to behave the way he did. Nick was one of the most poorly trained managers at a high end company I have ever had the displeasure of working with. He attempted to shift blame to me, gaslight me by asking questions such as "What part of the call was the problem" etc. He was self-centered, defensive, arrogant, and ignorant. I asked if I simply had to suffer through poor service in the future if I called and had issues again (due to him telling me the policy is that agent aren't allowed to transfer calls , even though that has happened for me before when an agent realized they weren't best suited to support me), and he said yes. I am now stuck with broken trust in SunLighten, disappointment with Dr. Mark Hyman, whom I will be emailing next, and frustration that our world has come to entitled AI trained customer service agents whom have egos larger than their logic. Extremely disappointed and would not recommend purchasing from them.

The device works great! I’m very pleased. I’d like another chance to review it in about 6 months, when I can see more results.