Jessica F.
Our sauna has never heated up
Our sauna has never heated up! It’s not usable it’s beyond difficult to get help. Still waiting months later to get it to work. SHOCKED and DISAPPOINTED!
Response from Sunlighten, Inc.May 18, 2026
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience. Our team is actively working with you to review the full setup and support next steps toward a resolution. We are committed to making sure you have the guidance and assistance needed to get your sauna fully up and running. We stand behind the quality and performance of our products and are focused on working through this with you. Our team will continue to stay in close contact until this is resolved. Thank you for your patience, and we appreciate the opportunity to support you as you get back to your wellness routine.



