Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Oct 5, 2026

Thank you for bringing this to our attention, and we're glad to hear your order arrived with great care. We're sorry to hear this has been your experience, and we want you to know we're here for you. Our team is looking into this and will be connecting with you soon to answer any questions and help get everything taken care of. For future needs, you can always reach our team at 877-292-0020. Press extension 2 for Shipping with order inquiries, or extension 3 for Customer Care with any product questions or service needs. We appreciate you letting us know, and we're committed to making sure you have everything you need.

Response from Sunlighten, Inc.Oct 19, 2026

Thank you so much for the 5-star review, Sherri! We're thrilled to hear you've had such a positive experience with us. We take real pride in the quality and care that goes into everything we make! Thank you for being part of the Sunlighten community!

Response from Sunlighten, Inc.Oct 5, 2026

Thank you for sharing your experience, Chris. We're sorry to hear this, as it's not the experience we expect to deliver with a new sauna. We're glad to hear the sauna fits your space well and reaches the temperature you're looking for. Our team is currently in contact with you to make sure you get the support you need, and we remain here to help you get back to enjoying your sauna.

Response from Sunlighten, Inc.Oct 2, 2026

Thank you for your feedback. We're sorry your experience hasn't reflected the level of support we aim to provide. We have confirmed that your case is in progress and have alerted our team to your outreach so they can review it and follow up as appropriate. We appreciate your patience as we work through an unusually high volume of requests, and we look forward to connecting with you soon. Thank you again for bringing this to our attention.

Response from Sunlighten, Inc.Oct 19, 2026

Thank you so much for this thoughtful review, Pam! We're so glad Stephen and Jake were able to support you through the process. We also really appreciate you sharing your feedback on the towels, cushion covers, and pillow covers; concerns like shrinkage after washing are exactly the kind of detail that helps our product team keep improving, we will be sure to share this feedback with them. Thank you for your support and welcome to the Sunlighten community!

Response from Sunlighten, Inc.Oct 19, 2026

Thank you for the 5-star review, Kamron! We're so glad Ryan took the time to walk you through how the sauna works, the science behind it, and the purchasing and delivery process. We believe informed customers make the most confident decisions, and we're thrilled you felt well taken care of along the way. Welcome to the Sunlighten community!

Response from Sunlighten, Inc.Oct 2, 2026

Thank you for sharing your feedback. We're sorry for the frustration you experienced and appreciate you bringing to our attention. After reviewing your account, I can see that your salesperson connected with you and opened a case with our Customer Care team to help investigate your concerns. Our team was then able to speak with you directly and provide additional information about heating expectations and operation. We understand how important it is to know what to expect from your sauna, and we're glad we had the opportunity to connect and discuss your experience. If you have any additional questions, please don't hesitate to reach back out. We're always here to help.

Response from Sunlighten, Inc.Oct 19, 2026

Thank you for the 5-star review, Jennifer! We're so glad Michael made your experience a great one, and we can't wait for you to start enjoying your new sauna. Welcome to the Sunlighten community, we're here if you need anything as you get set up!