Sunlighten, Inc.Reviews of sunlighten.com

I purchased the Signature II sauna in March 10. After three months of hearing nothing and had been charged thousands of dollars when originally purchased, I wanted to know where my sauna was. When I got back in contact with my original sales person and it took him days to respond. He had barely any interest in making sure I was satisfied and taken care of. Mind you, this man called me two times in a row if I didn’t answer for days to try to sell me it. After I told him to leave me alone and I would make a decision on my own, he continued to call. Bad sign. It’s now June 4....still no sauna. As of may 10 it was in California sitting on a crate waiting to be shipped in a few days. Two weeks passed and I heard nothing, so I called again and was told the SAME thing that it was on a crate in Cali waiting to be shipped. I told her I was told that two weeks ago and pretty much said I was wrong because “this crate just got delivered here on the 20.” Funny cause on may 10 i was told the same thing. Also, I was told it was 100% American. LIE. They’re built in VIETNAM! Better than China, but still. Another lie. I also ordered a backrest with my sauna and what do you know...I will be hounding them for that too to ask them where it is because I’ve heard nothing about that separate item. I’m hoping when I receive my sauna there are no issues because as of right now I’m not very happy with Sunlighten. And the reviews on how poorly they try to solve a problem with a broken sauna is concerning. Will update once received.

Amazing customer service provided by Damien Sapp throughout the transaction made my decision to purchase this excellent well established product! Damien was available any time of the day I had a question and explained all the details of the sauna, provided photos, advised on usage, and helped with my uncertainties regarding measurements and connection. We absolutely love our sauna and will recommend it to anyone looking to improve their health and quality of life!

David was a great sales person! Pleasant to speak with, very informative, patient and followed up. Definitely a great asset to the Sunlighten team!

Rene was very responsive and very respectful. She didn’t push when I told her I needed a few days to discuss with my family on making a financial decision on a purchase like this

Lori was so informative and took the time to listen to our questions, responding with the information we needed. I was walked through the web page so that I was able to navigate it in an effective way. I am so happy with our purchase and feel she went out of her way to give us the very best price and found the sauna that was right for my situation to be delivered in an exceptionally timely manner. Thanks so much, Blaine.

I bought my first Infrared sauna last night. Yah! I have been anticipating owning one for a year now and finally took the plunge after listening to podcast 823 on Bulletproof Radio. I am so excited to use this sauna and.... I have to rave about Micah my sales person. As if her bubbly personality wasn’t enough, her knowledge and guidance was over the top. She helped me decide what served my purpose and stay on budget. Thank you Micah! I will definitely recommend Sunlighten to anyone.

I had a problem with the power unit on my Conquer sauna and was sent a replacement. My experience with Liam installing the unit was outstanding! He went beyond expectations and stayed with me on the phone for over an hour to walk me through and verify that the install was done correctly! It was also at the end of the day when the company hosted an employee picnic - my hat is off to Liam a tremendous asset to the company and to my sales rep Lauren who facilitated the help and has kept in contact with regarding the issue until it was resolved - both are excellent representatives for Sunlighten!

Still early in the process...my unit is about to leave the factory. So far, multiple interfaces with sales and shipping indicate the employees are highly motivated to accommodate the customer...in addition to being friendly and pleasant. It's apparent to me the Company is well managed and proceeding down the "right track".