Sunlighten, Inc.Reviews of sunlighten.com

Natasha was beyond pleasant through this entire process. Compared to the other companies she was kind, accommodating, thorough in sharing information vital to our purchase and just all in all a gem. We cannot wait to get our sauna.

Very informative abt the product and helpful in explaining things to me.

My experience was wonderful, although being busy I think an email would be best to send pricing and then from there, a phone call and/or text would be the next best step to move forward with purchasing. My sales rep was super helpful addressing all my questions and concerns about buying a sauna. I am so excited to have my sauna at home!

Scott was very personable, very transparent and was extremely knowledgeable about their systems and products. I would recommend anybody to at the very least put this company on your list of top three, realistically number one.

For years , my wife and I have wanted a sauna . When our chiropractor, after hours of research, wanted to get the best for her customers, chose a sunlighten . We tried it and liked so much , we felt it was time to finally buy our own .

Very courteous and detail-oriented agent. Answered all my questions thoroughly

Victoria, my saleswoman at Sunlighten, was superlative! Truly she put my needs way above her needs for a sale in every part of my transaction. She gave me the best pricing possible and is trying to expedite shipment given my daughters health situation. I could not have asked for more! Yay Victoria!

Unfortunately it is necessary to update my review after 1 year from 5 stars down to 2 for several reasons: 1. Nowhere in any of the product information I received or from the representative I conversed with several times does it say that this requires a 220v outlet. So, after receiving the sauna I was not able to immediately set it up. Instead, I had to to hire an electrician to come out and install the necessary wiring and plugs. This was close to $1,000 extra cost that I was unaware of when I purchased the sauna. Very disappointing!!! 2. After purchasing the sauna and trying to coordinate my schedule for delivery, I called Sunlighten with some questions regarding shipping, my purchase and the unit itself. Frustratingly, very few questions were actually answered. Instead, I got the run around from Sunlighten. I talked to this person, who said I needed to speak with the this other person, and so on. Also, very frustrating after a several thousand dollar purchase. I felt like as soon as the purchase was complete, I was dropped. 3. After paying the electrician and finally getting my sauna set up, it was working improperly. I called, and was again met with no answers. I don't remember who I spoke with, but they were completely unhelpful. No return call, nothing from Sunlighten. 4. My sauna has been set up for some time now, but quite often after starting the pre-heat, the Sunlighten app crashes and terminates the pre-heat The blue lights on the heating panels come on as usual and everything functions normally, but then sometime during the preheat the app crashes and the preheat is terminated. I am very frustrated with the android panel and app functionality on my mPulse Believe..This greatly affects the functionality of my sauna and wastes a great deal of my time!! Again, I have called Sunlighten regarding this issue, with NO RESOLUTION. 5. The tablet in the sauna in not an Android Certified device, meaning that many apps will not function on it, including Netflix and Hulu that come pre-installed. Apps will not update, saying they are not compatible with the device. 6. User statistics are still not available In conclusion, I WOULD NOT PURCHASE THIS SAUNA AGAIN!!!! I love it when it actually works, but Sunlighten's customer service is very poor. They offer lip service, but no actual solutions to any of the problems with their units. I feel like the moment I purchased it, I was forgotten about. They got their money from me, so who cares right. Buyer beware!!! Original review on 02/22/2022: I just purchased the Sunlighten mPulse 2 person sauna. After researching several sauna types and brands, I settled on this one. I initially spoke with Evan Kisner via chat and he was so helpful and shared a lot of valuable information. After bothering him with questions several more times, I finally felt like I had all the information I needed to decide. Evan was an absolute pleasure to talk to, he was so kind and helpful and took a lot of time to thoroughly answer my 1,000 questions. He did not push me to purchase, as many sales people do, but instead gave me all the information I needed to make my own decision. He assured me that I can contact him with any questions or concerns at any time through the process. I am so excited to get my sauna!! I will update my review after receiving it. Thank you Evan!