Lisa T.
The Sunlighten mPulse Aspire is NOT AT ALL EASY TO ASSEMBLE
The Sunlighten mPulse Aspire is marketed as easy to assemble, which is absolutely not correct. We were able to put the structure together pretty easily. However, the wires (the connections that actually make the sauna work) did NOT come with the color-coded stickers on them, and they were in a jumble. NOT at all what is indicated in the assembly video. So, we will likely hire an electrician for even more money to get this fixed. And there’s no customer service on the weekends, which is probably the most common time people would be assembling their saunas. We are not complainers, but this experience deserved a review!
Response from Sunlighten, Inc.Jul 20, 2023
Thank you for taking the time to write this review, Lisa. We apologize for the inconvenience you faced during the assembly of the Sunlighten mPulse Aspire. Our team is aware of this and will be contacting you promptly to provide the necessary assistance with the connections. We appreciate your feedback and hearing of your concerns so we can improve upon this. We look forward in getting your sauna up and running soon!