Booker M.
Updating my review posted December 11 and January 9th
Updating my review posted December 11, 2023. We have had continued issues trying to sort out a resolution to our fire related sauna issue. We DID get a response to the complaint (after not being able to get any satisfaction from customer service) and we DID get a thorough exam of the issues and new parts shipped (received by the end of 2023). Now, there was a commitment to connect with a technician to do the installation of these parts to hopefully resolve the issue and get us back up and running. Email follow up and calls to customer service have so far gone unanswered in 2024. Sadly we seem to be right back into cycle of trying to work to hard to get the sauna we enjoyed so much for years back online. THE DELAYS CONTINUE Today is 1/24/24. I have tried to leave multiple messages via email to customer service (never answered) and via phone (their system is stuck in a loop; will NOT allow anyone to leave a message!!). I HAVE received all necessary parts to hopefully fix the sauna; now trying to get someone to install them is just painful. Service on our sauna, which historically we have really enjoyed, is atrocious.
Response from Sunlighten, Inc.Jan 10, 2024
We want to express our gratitude for taking the time to revise your review. Your feedback is highly valued, and we have discussed your concerns with the team. They have informed us that they were in touch with you earlier today and are currently in the process of acquiring the final part needed before scheduling a technician. We are closely monitoring your case and will reach out to you as soon as we can assist with the next steps. Thank you for your understanding, and we apologize for any confusion in the process.