Chris R.
Disappointed with Minor Quality Issues Adding Up and Lack of Customer Service Response
I have so far put in multiple customer service requests that have not been responded to, at all. I never received a replacement audio cabinet door that was warped when received and will not close. I was promised one would be sent and replace, and it was not. At least one, if not more, follow up emails have not been responded to. Later, I put in a customer service request because the interior color lights are out of synch and one flashes and does not go off, while the other goes on and off. I have not gotten any response to this request. Separately, the interior lighting remote control is very flimsy, and the face has detached from the base of the remote. I am very unimpressed with the poor quality of this remote. I have not received a response to this. And additionally, the magnetic trim on the glass door of the sauna is delaminating, and pulls off when the glass door opens. At this point, I have very disappointed with this purchase, and it was expensive. I had expected better service and better quality on some of these accessories. I'm not saying this can't be remedied, but I am wishing I had just purchased a barrel sauna with just a heating element.
Response from Sunlighten, Inc.Mar 15, 2024
Thank you for bringing this to our attention, Chris. We apologize for any inconvenience you've experienced with your sauna. Your concerns are important to us, and we want to ensure they are addressed promptly. We've opened a new case and attempted to reach out to you yesterday to resolve these matters. Please know that we are actively working on resolving the issues with you and look forward to your response. Thank you again for bringing this to our attention and look forward to improving your experience with Sunlighten.