Sunlighten, Inc.With our cutting-edge infrared technology, we illuminate the path to a brighter, healthier life. Sunlighten® Saunas stands as the premier destination for personalized infrared light therapy and sauna lifestyle solutions. Since 1999, we've dedicated ourselves to pioneering wellness solutions that empower individuals to enhance their quality of life. With our patented SoloCarbon® technology, we deliver the best quality of infrared energy to rejuvenate the body—proven to be up to 99% effective. Fueled by our passion for making a positive impact, we continuously innovate to advance well-being.Our commitment extends beyond product excellence to building a global community of businesses, consumers, and trusted experts. Together, we support one another on our journey to create a healthier, happier world. As industry leaders, we prioritize safety and efficacy. That's why our saunas are designed and manufactured by Sunlighten, using quality materials to ensure a safe and non-toxic experience. Moreover, our saunas stand out as the only ones on the market equipped with all three infrared wavelengths—providing comprehensive therapeutic benefits.Experience the transformative power of Sunlighten and join us in embracing a lifestyle of wellness and vitality. Together, we're not just changing lives—we're helping you feel better, do you can do more, and live fully.
Sunlighten, Inc. (sunlighten.com) has 3,948 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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3,948 approved reviews, newest moderated first
Meg
Tabitha was extremely helpful during and after the purchase of our sauna.
Response from Sunlighten, Inc.Jan 26, 2025
Thank you for your review, Meg! We're so glad to hear that Tabitha was helpful both during and after your purchase. Providing excellent support is our priority, and we appreciate you choosing Sunlighten. Enjoy your sauna!
Karla C.
This has been the worse investment we have done for our business. We thought sauna will be great quality but it’s started failing after a year. On top of that customer service is the worse ever, never answer the phone, never return the call. Things takes forever to ship. The sales representative Bri is worse service ever, she did her job selling but after that her only answer it’s to call customer service. In the finance option they are not clear and you can end up paying more if you don’t pay attention. Not recommended as a company. I don’t like to give bad reviews and I was trying to be patience with them, but I lost my patience.
Response from Sunlighten, Inc.Jan 26, 2025
Thank you for taking the time to write this review, Karla. We sincerely apologize for the frustration you've experienced, and we appreciate your patience as we work through this situation. We’ve been in contact regarding your order and have provided the status and tracking details for your heater frame. Additionally, we’ve connected you with our Logistics team to address any further questions. We want to assure you that we’re committed to improving your experience and have taken your feedback in review of our current process. If you have any remaining concerns, please don’t hesitate to reach out, and we’ll do everything we can to resolve the issues promptly. Thank you for your feedback, and we hope to make things right moving forward.
Justin S.
Tabitha, was great! She answered all my questions and got me the best deal!
Response from Sunlighten, Inc.Jan 15, 2025
Thank you for your review, Justin! We're delighted to hear that Tabitha provided such great support and helped you find the best deal. We’ll be sure to share your kind words with her. Enjoy your Sunlighten experience, and feel free to reach out if you need anything else!
Dennis T.
Dealing with Ryan Williams was a great and educational experience. I would recommend him to anyone looking for a sauna.
Response from Sunlighten, Inc.Jan 15, 2025
Thank you for your glowing review, Dennis! We're thrilled to hear that Ryan provided such an educational and positive experience. Your recommendation means a lot to us! If you know anyone interested in the wellness benefits of a Sunlighten sauna, our referral program is a great way to share with others and earn rewards. Feel free to sign up instantly on our website at www.sunlighten.com/referral to get your instant share link! Happy saunaing!
Janet C.
i keep receiving emails asking me to rate my purchase, but never received my purchase. However, the team reached out to me right away and are working on getting me the item I purchased.
Response from Sunlighten, Inc.Jan 13, 2025
Thank you for bringing this to our attention. We sincerely apologize for the confusion and any inconvenience with the automatic invitations to leave a review. It looks like there was an unexpected issue with your package during transit, but rest assured our team is already working closely with you to resolve this and ensure a replacement is on its way as quickly as possible. We truly appreciate your patience and understanding. Please don't hesitate to reach out if you need any further updates or assistance!
Dillon
I had a thousand questions and Tabitha was so great to work with! She answered everything very quickly and helped me decide on my new sauna. I can’t thank her enough!
Response from Sunlighten, Inc.Jan 15, 2025
Thank you for your thoughtful review, Dillon! We're delighted to hear that Tabitha went above and beyond to assist you and made your sauna decision easy and informed. We'll be sure to share your kind words with her. Wishing you many relaxing and rejuvenating moments in your new sauna!
Catherine J.
The red light therapy panel is great - lots of light to mimic the sun without the harmful UV rays. It arrived just in time for winter when the sun was scarce and clouds were prevalent.
Response from Sunlighten, Inc.Jan 15, 2025
Thank you for sharing your experience, Catherine! We're delighted to hear the Red Light Therapy Panel has been a helpful addition, especially during the winter months. If you've had a chance to try our app alongside the panel, we’d love for you to share your feedback on the Google Play Store or App Store. Your insights help us improve and inspire others on their wellness journeys. Wishing you continued light and warmth!
Sara H.
Purchased a sauna for around $8,000 after continuous calls over and over from the reps asking if we were "ready to pull the trigger!" on a very pricey purchase. After the purchase, the calls and ability to connect with ANYONE completely disappeared. Here are the issues I have with this purchase. I don't necessarily regret my purchase, but I do feel duped. - This is not as "high quality" as they advertise, the tech within the sauna, primarily the tablet, is VERY dated, clunky, and not user friendly. - Our sauna had a KNOWN heating issue, according to the customer service people I spoke to claiming "yeah a lot of them are leaving the factory with this issue" ummmm, maybe you should fix it before it leaves the factory? - There are ZERO instructions for the newer saunas. Every customer service rep I spoke to when I had an issue said, "oh check youtube for our videos". Unfortunately the videos are so old, the screens look NOTHING like the screens in the newer saunas. - The app rarely works. You have to be in your house, with wifi and maybe it will connect. - it takes our sauna over 2 hours to heat to 140, even after multiple "fixes" that required us to do our own weird electrical work to our sauna. - The "chromotherapy" is a joke, I have a saltwater fish tank that has real chromotherapy and it is nothing like the $20 amazon lights that are provided in the sauna. I'm actually surprised that the company still claims this on their products, as chromotherapy is a real thing and colorful lights are not what it means. - I am skeptical about the "red light therapy". I use a real red light on a daily basis and at my job, and they are very different than the panels that are provided in the sauna. The sauna seems to use red light to help heat the sauna, but real red lights cause your body to start to generate heat. If you touch a real red light therapy lamp, it is cool to the touch. The panels they sell separate look like actual red light panels, the ones in the sauna look like french fry lights. - The door has a very large gap, where cold air just POURS in. Other sauna have a silicone gap filler to aid with that. Sunlighten's solution to me was to "stack towels in front of it"...WTF? - Customer service hours are a joke, I had to take off work just to get a hold of someone as they only work until 4pm central time. All in all, I really was wanting a sauna. However, I feel like I could have saved a LOT of money on a cheaper sauna with less bells and whistles because I don't feel like I got the real thing. There seems to be a lot of claims by this company that may or may not be the whole truth. If I would do it all again, I would purchase a cheaper sauna and the add ons from another company.
Response from Sunlighten, Inc.Jan 13, 2025
Thank you for sharing your experience. We sincerely apologize for the issues you’ve encountered and truly appreciate the time you’ve taken to provide us with such detailed feedback. Your concerns have been forwarded to our team for further investigation, and we are actively looking into the various aspects you’ve raised. We understand your frustration and apologize for any inconvenience you've experienced. This is definitely not the level of experience we strive to provide, and we are addressing these matters internally to ensure they are resolved. We’re truly sorry to hear that your experience hasn’t lived up to the expectations we aim to deliver, and we want to assure you that we are committed to improving. Thank you again for your feedback, and we hope to turn your experience around. Thank you for your patience, we will be in touch soon.