Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Oct 21, 2026

Hi Kimberly, thank you for taking the time to share your experience and for letting us know about the temperature performance you're seeing with your sauna. We're sorry for the frustration this has caused, especially with the trouble reaching our support team. Our team is reviewing this internally to better understand what happened and to find the right way to make this right for you. Someone from our team will be following up to help resolve this. We appreciate your patience and look forward to helping you get back to enjoying your wellness routine.

Response from Sunlighten, Inc.Oct 15, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not matched the expectations set during the ordering process. Our team will be reaching out to provide the most current timeline for your sauna and accessory shipment. We also apologize that these expectations were not communicated more clearly and will be looking into what may have caused the disconnect. We appreciate your patience and the opportunity to make this right.

Response from Sunlighten, Inc.Oct 20, 2026

Thank you so much for the kind review, Tim! We're thrilled to hear Matthew and Cookie made your experience smooth from start to finish, and that your sauna has become part of your weekly routine. We created our saunas to make it easy to unwind and enjoy the health benefits of red light and sauna therapy. Thanks for being part of the Sunlighten community!

Response from Sunlighten, Inc.Oct 20, 2026

We appreciate your 5-star review, Emily! It is great to hear the process was easy from the start and that you're already loving your new sauna. Our team works hard to make getting started as smooth as possible. Thank you for being part of the Sunlighten community, and we look forward to supporting your wellness journey!

Response from Sunlighten, Inc.Oct 20, 2026

Thank you for the 5-star review, Richard! We are glad to hear Kyle was so attentive and easy to reach throughout your experience. We are excited for you to get your sauna. Our team remains here should you need anything moving forward. Thanks for choosing Sunlighten!

Response from Sunlighten, Inc.Oct 14, 2026

Thank you for bringing this to our attention, and we're sorry to hear this has been your experience. Our team is here to help, and we've gone ahead and opened a case so we can connect with you directly soon. We look forward to learning more about your situation and helping you enjoy your Sunlighten products as intended. Thank you again for your purchase and for the opportunity to make this right.

Response from Sunlighten, Inc.Oct 19, 2026

Thank you so much for the 5-star review! We're delighted to hear our team was able to help you find the right sauna for your needs. Welcome to the Sunlighten community, we're so glad to have you, and we look forward to supporting you as you enjoy the benefits of your sauna!

Response from Sunlighten, Inc.Oct 19, 2026

Thank you for the 5-star review, Joni! It's great to hear that Quin took such great care of you from start to finish, and we'll be sure to pass along your kind words. We're so glad you're loving your new sauna, and we look forward to supporting your wellness journey. Welcome to the Sunlighten community!