Dale
Sunlighten's 8/21 response & my 8/27 reply
Will Sunlighten's response to me and my reply be posted? See following communications- Sunlighten Thank you for taking the time to share your feedback. We're very sorry for the frustrating experience you've had. This is not the experience we want for our customers, and we're committed to making things right. Your feedback has been shared internally, and we're reviewing it to help ensure customers receive accurate information and support throughout their sauna journey. Most importantly, we want to make sure your sauna is functioning properly. A member of our team will be reaching out to check in and provide any additional assistance needed to help resolve these concerns. We appreciate your patience and the opportunity to support you. My Response Sunlighten has been consistent, consistently poor. No one has contacted me despite them stating 6 days ago that a member of its team "will be reaching out to check in and provide any additional assistance needed to help resolve" my concerns. So much for their stated commitment "to making things right." Their sales team misinformed me about the spacing that was required for the sauna to function properly and be accessible for repairs. Two power boxes failed on my unit soon after I purchased the sauna, potentially because of the lack of space for air circulation and cooling, and I don't have sufficient room to do the repair myself. Also, the connectors to the failed boxes are not labeled, as they should be, which adds to the difficulty of changing out the boxes. But for the sales person's misrepresentations I would not have purchased the sauna. Buyers beware!
Response from Sunlighten, Inc.Sep 7, 2026
Thank you for taking the time to share this additional feedback. We sincerely apologize for the frustration you've experienced and understand why you would be disappointed. We want you to know that your feedback has been shared with our team and is currently being reviewed. We're committed to understanding where there may have been confusion regarding the sauna specifications and installation requirements, as well as the concerns you've raised about serviceability and the replacement process. Please know that our goal is to support you in finding the best path forward. Our team is actively looking into your case and the details you've provided so we can better assist and address your concerns. We appreciate you bringing these matters to our attention. Feedback like yours helps us identify opportunities to improve both our communication and customer experience, and we're committed to providing the support needed throughout your sauna ownership journey.