Connie M.
The person that I worked with was very…
The person that I worked with was very knowledgeable and follow-up was awesome, making sure that I had all the information I would need to make a decision. (A bit persistent but I was told it was time sensitive to make sure I got an in stock item and not have to wait.) Also I did receive a $500 discount which was greatly appreciated sine I was buying the top of the line unit. The only negative I would say is that I was a little put off in regard to the payment for the unit. Originally we had applied for 18 months through my husband for some but for some reason Wells Fargo denied. 🤔 I just felt like the rep got a little bit too personal in regard to our financial situation and then suggested something that, frankly, I thought was a little shady as far as getting it financed. I did express this to this person at the time. I would, I guess, caution against giving advice on how to go about completing a purchase. For instance, saying that someone else could purchase it for me and I would make the payments. In Iowa that is called a straw purchase. And that is illegal.
Response from Sunlighten, Inc.Oct 18, 2025
Thank you for taking the time to share your experience. We’re glad to hear that you found our team knowledgeable and appreciated the follow-up and support during your purchase. We also appreciate your candid feedback regarding the financing discussion. Your input helps us ensure that all guidance we provide is clear, professional, and always aligned with best practices. Our team is reviewing this internally to make sure we handle these situations appropriately in the future. If you have any additional questions or need further assistance, we’re always here to help. We hope you enjoy your new sauna and many relaxing sessions ahead!