Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Sep 7, 2026

Thank you for sharing this with us, Sara. We appreciate you bringing this to our attention. We're sorry to hear you've had difficulty connecting with us, and we understand how frustrating it can be when you're waiting for support and don't receive a response. We've shared your feedback with the team so we can better understand what happened and ensure your messages are being properly received and addressed moving forward. Your experience is important to us, and we want to make sure you feel fully supported throughout your wellness journey. If you still have outstanding questions about your setup or need additional assistance, our team is here to help and would be happy to connect with you directly. Thank you again for your feedback and for giving us the opportunity to improve. We appreciate your patience and your trust in Sunlighten.

Response from Sunlighten, Inc.Sep 7, 2026

Thank you for the 5-star review, Misa! We're sorry your sauna arrived with some parts missing, and so glad our Customer Care team could get everything sorted and make it right along the way. Hearing that you're loving your sauna now means so much to us, that's what this journey is all about. Thanks for your patience and for being part of the Sunlighten community!

Response from Sunlighten, Inc.Sep 7, 2026

Thank you so much for the 5-star review, Jon! We're thrilled to hear our team made you a priority throughout your experience. We'll be sure to share your kind words with the whole team. Welcome to the Sunlighten community, we're so glad to have you with us!

Response from Sunlighten, Inc.Sep 7, 2026

Thank you for the 5-star review, Gaby! We're sorry to hear your Solo unit arrived damaged, but so glad our team was able to quickly follow up to be sure everything worked out. Moments like this are exactly why we're here, to support you every step of your wellness journey, not just at the point of purchase. Thanks for your trust in Sunlighten and welcome to the community!

Response from Sunlighten, Inc.Sep 7, 2026

Thank you for your wonderful review, Cathi! We're so glad Renee was able to provide such helpful and knowledgeable support. We'll be sure to share your kind words with her. Thank you for choosing Sunlighten, we look forward to supporting your wellness journey!

Response from Sunlighten, Inc.Sep 7, 2026

Thank you for the detailed feedback, Jeremy! We're so glad to hear Matt and our sales team made a great impression, and that our support team was able to help you work through the wiring and lighting concerns. We appreciate you letting us know about the wiring diagram and setup experience, our team is reviewing this internally to look for ways to improve. We're glad your sauna is up and running, and we're here if you need anything else along the way!

Response from Sunlighten, Inc.Sep 7, 2026

Thank you for taking the time to share your experience with us. This is not the experience we strive to provide, and we truly appreciate your honest feedback. We're sorry to hear that our follow-up outreach felt overwhelming rather than helpful. We understand how important it is to strike the right balance when supporting customers, and we've shared your feedback with our team as an opportunity to improve our communication approach going forward. We also recognize how frustrating it can be when delivery scheduling doesn't align easily with a busy personal or professional schedule. We regret the inconvenience this caused and are reviewing your feedback internally to identify ways we can improve both our communication and delivery coordination processes for future customers. Despite these challenges, we're grateful you chose Sunlighten and appreciate your patience throughout the process. It's wonderful to hear that your friends have been enjoying their sauna experience, and we hope your own sauna brings that same value and enjoyment once it arrives. Thank you again for bringing these concerns to our attention. We value your feedback, are committed to learning from it, and look forward to supporting you throughout your wellness journey.

Response from Sunlighten, Inc.Sep 16, 2026

Thank you for your 5-star review, Michael! We're thrilled to hear the ordering process for your sauna cushions and covers was quick and easy. We know these accessories will be a great addition to your mPulse and help enhance your sessions and routine. Thanks for trusting Sunlighten, and we hope you enjoy them once they arrive!