Cheryl D.
I would strongly caution others before…
I would strongly caution others before doing business with Sunlight. You will not lose weight and your credit card will be charged without you ordering their product. On October 11, 2026, at 9:18 AM, a Sunlight representative, F. C., stated in writing: "We will not charge your card or place another tirzepatide prescription/order unless and until you explicitly confirm you want to proceed." I never provided authorization or explicit confirmation. Despite that written assurance, my credit card was charged approximately nine hours later at 6:53 PM for $747. When I immediately disputed the charge and requested a refund, the company refused, even though less than 24 hours had passed since the charge was made. In addition to the billing issue, the treatment was ineffective for me. After three months on tirzepatide, including a 15 mg dose, I did not lose any weight. My concern is not simply that the product did not work for me, as results vary from person to person. My primary concern is that I was charged after being explicitly told that no charge would occur without my confirmation. Consumers should carefully review all communications and policies before providing payment information.
Response from SunlightOct 17, 2026
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion surrounding the communication and billing, and we understand how concerning and frustrating this experience must have been. After reviewing the matter, a refund has been provided. We appreciate you bringing your concerns to our attention, as feedback like yours helps us continue to improve the customer experience. If you need any further assistance, please contact us directly at [email protected]. Thank you again for your feedback.




