SunlightReviews of sunlight.com

Response from SunlightMay 20, 2026

Thank you for sharing your experience and for taking the time to leave your feedback. We understand how disappointing it can feel when your results do not meet your expectations. Because every patient’s health history, metabolism, and treatment response are different, individual results can vary. Our program is designed to provide personalized care plans along with access to unlimited telehealth support so our clinical team can help tailor treatment to each patient’s unique health needs and goals. We also understand your concern regarding the $80 consultation fee mentioned in the cancellation communication you received. After further review of your account, we confirmed that this fee will not be charged. We appreciate you bringing this to our attention, as feedback like yours supports our continued efforts to improve the patient experience.

Response from SunlightMay 8, 2026

Thank you for taking the time to share your feedback. We understand how frustrating this experience has been and appreciate the opportunity to review your concerns more closely. Our team reviewed the timeline of your account, including the timing of the cancellation request in relation to the clinical approval and fulfillment process. While orders move quickly once approved by a licensed clinician, we recognize that there was confusion regarding the status of the order at the time you contacted us. We always strive to provide clear communication throughout the process, and we regret that your experience left you feeling unheard or frustrated. After further review, we have processed a full refund for your order. Please allow a few business days for the refund to appear depending on your financial institution. We appreciate your feedback, as it helps support our continued efforts to improve the customer experience and communication process. Thank you again for bringing this matter to our attention.

Response from SunlightApr 20, 2026

Thank you for sharing your feedback. We truly appreciate you taking the time to bring this to our attention. We are very sorry to hear about your experience and understand how frustrating and concerning this situation must have been. After reviewing your case, it appears there was an unexpected technical issue that impacted the processing of your cancellation, and we sincerely regret the inconvenience this caused. Following our review, refunds for the charges from January through April have now been processed. You should receive a confirmation by email, and the funds are expected to appear within 3 to 5 business days depending on your financial institution. If you do not see the refund or have any additional questions, please contact our team directly at [email protected] so we can assist you further.