Tracie C.
I was hopeful that this company would…
I was hopeful that this company would work for me. After using Lily direct, I switched to Sunlight to save money. They promised me they would help and have a doctor monitor your progress. I have had nothing but bad luck with my product, side effects due to medication being way too strong. I got product in April, May I told them of my issues, they emailed back they will look into it and someone will call me. Someone called and they took my info all over again and said they will get back to me . June/July same response, emails that they are looking into it and will call me. August...still NOTHING. Waste of my damn money and horrible customer service. So much for the Viles in my frig they told me to hold on to that they would replace. THEY ARE STILL THERE. Find another company that actually cares about your health and side affects.
Response from SunlightAug 14, 2026
Thank you for taking the time to share your experience and your feedback. Your comments are genuinely appreciated. We are sorry to hear that your experience did not meet your expectations. It is understandable that this situation has been frustrating. The concerns you shared were carefully reviewed, and a response was provided through the appropriate clinical channel. Feedback like yours is valuable and helps support ongoing improvements to both communication and the overall patient experience. If you have any additional questions or would like further guidance, please send a message through the patient portal. A member of the clinical team will review your message and respond as quickly as possible. Thank you again for sharing your feedback. We appreciate the opportunity to address your concerns and wish you all the best.