SunjoygroupReviews of sunjoygroup.com

Terrible customer service!! They do everything through email but never respond to emails. One of the pieces to the gazebo I purchased came damaged and it’s been 2 weeks now trying to reach someone to replace it. DO NOT BUY FROM THIS COMPANY!

I purchased a gazebo for 1200 dollars. It was missing parts. This was the first of March it is now the middle of May and I cannot get this company to send me the missing parts. So I have a $1200 gazebo that is 75% complete and I have sent them 28 emails. THE they want you to send copies of receipt and broken parts. I told them they are not broken but missing. ARGH!!! THE ABSOLUTE Worse customer service EVER. I don't even think they look at reviews but I will be making sure people in my area know not to.purchase from this company.

Do yourself a favor & throw all screws included w/ their cedar gazebo in the garbage. Wood is sub par. I like the look, but I’ve replaced most of the screws and it’s much more sturdy than the original. Missing parts. Instructions are crap. I’ll see how it holds up over the next yr-fingers (& toes) crossed.

Never in my life I have I dealt with such an incompetent customer service. Trying to order replacement parts was an absolute nightmare and accomplishes nothing but going in circles

Worst Customer Service - We purchased a Gazebo and there was a defective part. I called immediately and it takes days to get a response. When I got the response they requested all the information I provided in my initial email. Be careful purchasing from SUNJOY.

Worst customer support ever from ANY company I have ever dealt with!! Do yourself a favor and buy from ANYONE ELSE except SUNJOY!!

I thought they were okay yeah I feel a lot better views but I'm the third one so I hope it's good man yeah I had a pretty good experience with them

Let me start by saying, this one star that your required to add to write a review, is one star to many. We purchased a Sunjoy pergola with a retractable awning, two years ago. It didn’t even manage to last the first season before the cheap plastic rollers they provide with it began breaking. It took several attempts via phone, email and their website before I finally managed to contact someone. When I asked to order some replacement rollers, I was advised that they did not have any in stock and did not know when they would be getting any in. I asked to purchase some and have them sent to me when they came in. But no, they can’t do that. So I asked to be notified when they arrived, as the pergola serves no purpose without the awning. I was told that they would be able to do that. Needless to say I never heard back from them. So I began trying to contact someone once again in late February, with the same lack of response to my queries and numerous messages. Finally I managed to reach one of their representatives via computer chat. Once again I was told that they had no inventory and there was no indication as to when stock would be arriving. I advised their representative that this was outrageous, as this money we had spent on their product had been a total waste, without the awning and this was the worst customer service that I had ever experienced. The representative apologized and agreed, but claimed that there was nothing that could be done about it. In other words, “sucks to be you.” I told the representative that I would never be purchasing another Sunjoy product, nor would I be recommending their products to anyone. I provided this feedback to their website, in a clear, polite and professional manner. Within two days I received a reply, thanking me for my feedback, but due to some policy of theirs, they had to remove it. So, you can leave positive feedback on their site, but not negative. All of that said, please learn from our experience and save yourself all of our frustration and disappointment. DO NOT BUY SUNJOY PRODUCTS!!!