SunjoygroupReviews of sunjoygroup.com

Worst experience ever! Some pieces do not line up to bolt it together, its been over a month I bought my gazebo and its still not done because I have to order parts as I go and it doesn't help that I can't speak to anyone only by email and they keep confusing the multiple tickets that I have to create. Don't recommend anyone to purchase anything from them...

Worst company ever. Customer service is really bad Do not purchase any products from them . I bought a gazebo in a store that they said doesn't qualify for warranty. The store has a no return policy The box was missing some parts and when I tried to order they said I have to pay full price for the parts plus shipping cost. The person over the phone was not helpful at all and he only wanted to open a service ticket as he can not do anything else. After emailing back and forth for multiple days it was a dead end and I ended up with a gazebo that I couldn't use.

Absolutely Terrible Customer Service. I ordered a pergola that came missing a corner piece. I tried to get them to replace it through calling, through email but it was all dead ends and no-replies. I would not recommend buying from this company, nor will I ever do so again.

I've been trying to get someone on the phone now for hours no one answered the phone it just hangs up I hate bought this item if I'd knew I had to deal with these types of people this company i would never got this 🗑 trash

This is the worst company when you need help they give you an automatic recording and never get back ahold of you this is the second brand gazebo I have bought made from this company. This one I have only had for a year needs a new canopy cannot get online to order a new one tried to call and sent an email no reply. This is the worst company to buy from

I ordered a replacement canopy after putting in the model number on their website. After I got one side on I attempted to put the other on but the stitching was so far off it wouldn’t slide on. I emailed them 4 times then I made a PayPal dispute. They sent me an email the next day and then sent me a reply through my PayPal dispute telling me they did reach out. Their website does say something about a 15% restocking fee but they told me it would be a 15-20% restocking fee even though it’s because their selling junk that doesn’t fit properly. I believe all their reviews on their website are fake! Stay away from this company. Their a bunch of crooks.

I believe what I ordered and what I got was the wrong size. Wanted a canopy replacement 14'X14', # L-Z793PTS-E. The one I received was at least 4" to 5" too short. Could not tell until I was far into the installation. Got the top tier on by soaking it in the pond for a day and stretched it over the frame. That was OK until I went to put it back on, after the main canopy was put in place, not stretched. The top tier canopy was so far out of shape, it would not even come close to fitting in the proper holes. Be very careful, 3 grown men could not fit the canopy in the previous frame. I have pictures if requested.

Ordered two replacement canopy's only received one got charged for two. The phone number says high call volume then hangs up. All the emails they say my info is wrong and my order number is wrong when I sent screenshot. This has been very frustrating I feel like they just want to blow me off and keep my money. The one replacement they sent was delivered in a beat up Lowe's box really. We don't even know if it's the correct one yet my husband hasn't put it up yet cause of work.