SunjoeReviews of sunjoe.com

I bought an electric power washer and in 2017 and 2 years later it broke. The company was great and sent a replacement under the warranty. This time I bought an extended warranty which expires in October 2024. This month the unit began to leak and lost pressure. When I requested warranty service I was told to find the original receipt. Luckily I found it. Then I was told to find the original warranty paperwork. I don’t have that but pointed out my account which shows that the warranty is active. This was not enough and they refused to honor their warranty. I have other sun joe and snow Joe products and have been impressed with the company and its products. However something seems to have changed and I will not be doing business with them again

If I could give ZERO I WOULD. do not buy any product There is no customer service. No one answers the phones, or chat thing. Products are but not worth anything

By far the worst customer service of any company I have delt with. I just wanted some repair parts and got the run around. I still have a pressure washer that won't dispense detergent for the SPX4000.

Sunjoe products are priced low for a reason. I have owned an edger, getting replacement blades is impossible, a power washer, 1season and the gasket on the pump failed. NEVER AGAIN. I do not recommend.

I have a SunJoe chain saw that stopped working when I went to use it this summer. The bar jams and won’t move. I believe the unit was less than two years old so under warranty. I called twice a week apart and was told each time their “system was updating” so they couldn’t find my registration. They offered to sell me a new unit that was more than comparable brands on Amazon. I have three other Sun/SnoJoe products but after this customer service experience, no more!

Horrible company and warranty. Customer service are liars and will jerk you around to avoid warranty replacement. You will spend hours trying to get customer service . Their warranty states hassle free but it is a complete hassle dealing with them

Good luck contacting Sunjoe customer service. Emails go unanswered for days but if you have 30 minutes to waste on hold you might get a cs rep to answer. I was told I would receive a warranty replacement for my less than 2 year old pressure washer but am now getting the fun around after showing proof of purchase. Absolutely the most pathetic customer service I have ever experienced. DON'T SHOP JOE!

I owned Sunjoe pw for 1 1/2 years and used at leased 7 times to clean small patios and siding. It worked great on these occasions. This Spring, the engine turned on, but no pressure. Had to junk the machine. Very disappointed!