Sun Express TravelReviews of sunexpresstravel.com

I fly twice a year Manchester to Izmir and usually with Sun Express. Never had any problems, although online check-in usually fails until I remember I have to include my middle name! On 25 March 2026, I got to Izmir airport to find our flight was delayed by 8hrs+ (I had been sent an advisory email but hadn't seen it before heading for the airport). At the check-in desk, I was told I was being provided with a room and food and taken to the TAV Airport Otel (as were all the passengers). I was given a small but well appointed en suite single room with a large bed. Breakfast was a buffet with a large choice of cold and hot foods. At 1pm we had to vacate the rooms and lunch was served. We all got a tray with soup, mash and kofte, rice, breads, salad and almond cakes with a selection of hot and cold drinks. Absolutely delighted with the support we received.

Awful...couldn't check in online...got to Manchester airport and explained I couldn't check in anx he said OK well waive the fee this time ut you must check in for when you come back or youl be charged 250tl.. Went through with my shoulder bag and hand luggage not a problem. Check in Still wouldn't work on payback but I thought ok...250tl I can cope with that. But...no...go to check in...you have to pay for anything more that 4kg now...so everyone in my flight paid an extra £60...i will not be using this company again

I am trying to change a flight and pay the additional £43. The UK phone number just tells me to try again later as they are experiencing a large volume of calls. Apparently the cost to change goes up the nearer my flight departure so I am trying to do this in January for mid-May departure but they won’t answer my call. Please advise Sun Express if you are monitoring this review.

First time i have flown with this company and will be the last. Flew from Antalya yesterday, got to departure gate was told to wait to side was told hand luggage was to big in loud and aggressive manner when I said i wasn't aware he then shouted you pay you pay now, l asked him to please stop shouting to which he replied,you not fly i get police, my wife came back and we said we were going to pay she gave him her credit card which he put into his machine followed by shouting pin number paid 80 pounds.i honestly thought i was in the film midnight express this company is a disgrace, I fly regularly with Ryan Air and yes people might not like them but I have never had any problems, try flying with this lot and then tell me Ryan Air are bad

On my return trip from turkey I was stopped at the boarding gate by an extremely aggressive man who took my underseat bag and weighed it and refused to show me the scale but told me if I didn’t pay £80 my bag was going nowhere. He then called me stupid and told me to board the plane. He also refused to give his name to me. I phoned sun express and explained what had happened but they were not even slightly concerned. Never again will I fly with sun express.

Urlaubsreisen in die Türkei 27. Okt. 2025 hier: Lange Transferzeiten und Stau auf Autobahnen Antalya – Side – Alanya Verbesserung der Infrastruktur und Organisation dringend nötig oder weniger Gäste in die Türkei schicken 6,5 Std. vor Rückflug Abholung der Gäste vom Hotel geht nicht Volle überlastete Straßen, viele Ampeln Baustellen, Stau und zu lange Pause beim Transfer – das muss dringend geändert werden. Wir und viele Bekannte fliegen deshalb schon nicht mehr in die Türkei. Wir haben diese schlechten Erfahrungen in der Nachsaison am 27.10.25 gemacht. So was geht gar nicht: Abholung vom Hotel in Alanya 6,5 Std. vor Abflug. Im Oktober 2025 waren wir in Alanya in Urlaub. Bei Annex hat es so einigermaßen geklappt. Wir waren in einem Hotel mit 80 % russischen Gästen. Die hatten jeden Tag einen Annex Reiseleiter. Wir haben keinen für uns gesehen. Die Abholung von 6.5. Std. vor Abflug vom Hotel ist unzumutbar. Oft gibt es am Flughafen beim Abflug auch noch Verspätungen. Dann ist noch die lange Pause beim Transfer an einer Raststätte. Hier bekommen die TV Fahrer Provision und Geld. Der Aufenthalt ist viel zu lange. Dann ist kurz vor dem Flughafen auf der Autobahn meistens noch 45 Min. Stau, der auch eingeplant werden muss. Die Reisegesellschaften müssten auf die Organisation in der Türkei Einfluss nehmen, dass die Infrastruktur verbessert wird. die Gäste in Alanya können auch den Flughafen Gazsi nutzen um den Verkehr um Antalya zu entlasten. Von Alanya nach Gasziphasa sind es nur 42 km und es führt eine ganz neue Straße - ohne Kreuzungen - dort hin. Bei der Anreise haben wir ca. 45 Minuten im TV Bus gewartet, bis es los ging - einfach zu lange und schlechte Organisation. Es werden bis zu 3 ankommende Flugzeuge beim Transfer zusammengefasst und man muss oft 1 Std. oder länger im Bus warten, bis es weiter geht. Beim Nachtflug wollten wir etwas schlafen oder ruhen - der Pilot hat uns aber ständig mit Durchsagen geweckt oder Essen angeboten. Deutsch wurde kaum gesprochen, obwohl fast nur Deutsche oder DEU-Türken im Flugzeug saßen. Da braucht keiner was in Englisch oder Türkisch zu erzählen, wenn nur Deutsche im Flugzeug sitzen. Warum passt man die internationalen Gepflogenheiten nicht mal an die Realität und Funktionalität an.ht.

Golf bag badly damaged in transit and Sun Express refused to help or give the details of who to escalate the problem to. It is difficult to describe how completely unhelpful they have been, it’s incredibly disappointing. All they had to say was case closed .

I had to use ıts only direct flight those days was sun express,I wish Wizz air replace that route ıts way better for same value. Don’t act like your your are the only airline please focus for customers care .